Denise Thomas
Beaumont,Texas
Summary
Dynamic and results-driven Team Leader Manager at Whataburger with a proven track record in enhancing team productivity and resolving customer service issues. Skilled in effective communication and workforce development, I foster collaboration and drive performance improvements, ensuring exceptional client support and satisfaction.
Overview
9
9
years of professional experience
Work History
Team Leader Manager
Whatabuger
06.2022 - 02.2023
- Resolved customer service issues by finding immediate solutions, increasing customer confidence, and decreasing escalations to executive office.
- Enhanced team productivity by implementing efficient workflow processes and setting clear performance expectations.
- Led employee relations through effective communication, coaching, training, and development.
- Collaborated with senior management on strategic planning efforts, aligning departmental objectives with overall company vision.
Security Officer
Patriot Security EOC
03.2019 - 08.2022
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
Customer Service Representative
Post Office
10.2013 - 04.2019
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Education
High School Diploma -
Ozen High School
Beaumont, TX05-2000
Skills
- Client Support
- Team Development
- Workforce Development
- Performance Evaluation
- Collaborative Team Development
- Staff Development
- Leadership Training
- Effective Communication
Timeline
Team Leader Manager
Whatabuger
06.2022 - 02.2023
Security Officer
Patriot Security EOC
03.2019 - 08.2022
Customer Service Representative
Post Office
10.2013 - 04.2019
High School Diploma -
Ozen High School
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