Denise Thompson
Alexandria,IN
Summary
Logistics professional with reputation for high standards and achieving results. Proven track record in optimizing supply chain operations and enhancing efficiency. Known for strong team collaboration and adaptability, bringing expertise in freight management and vendor relations.
Overview
27
27
years of professional experience
Work History
Logistics Manager
Goldy Metals
10.2019 - 09.2025
- Managed all transportation inbound and outbound and determined most cost effective mode to ship based on material
- Onboarding carriers and brokers
- Enhanced customer satisfaction by closely monitoring order fulfillment and addressing issues promptly.
- Meticulously tracked shipments from origin to destination, proactively addressing any delays or issues that arose during transit.
- Monitored logistics performance and identified improvement opportunities.
- Managed logistics budgets and forecasting to achieve cost-effective operations.
- Developed strong relationships with customers
- Negotiated favorable terms with carriers, resulting in significant cost savings for the organization without compromising service quality.
- Enhanced logistics operations visibility with implementation of new tracking system
Transportation Manager
Intrametco
12.2016 - 10.2019
- Determining all modes of transportation by material to include flatbed, dump, truckload & LTL
- Daily interaction with customers ensuring strong relationships
- Resolved customer issues efficiently, minimizing lost business due to transportation errors or delays.
- Coordinated logistics activities across multiple locations for seamless distribution operations.
- Improved on-time delivery rates with detailed tracking and monitoring of shipments.
- Fostered relationships with logistics partners, ensuring reliable and cost-effective transportation solutions.
- Gathering all weights for shipments and processing for payment
- Problem resolution
- Ensuring that all freight is picked up and delivered based on contract terms
- Onboarding new carriers and ensuring all proper documentation
- Managing the movement of freight for 6 scrap brokers in a timely manner
- Responsible for monitoring the amount of freight spent per quarter based on amount figured on each deal
Customer Service III
Firestone
10.2015 - 12.2016
- Rep support for Firestone and Gen flex
- Dealing with plants to ensure on time delivery of customer orders
- Ensuring clean orders are sent to plant for shipping
- Documentation and reporting
- Confirming shipments between plant and jobsite deliveries
- Worked well in a team setting, providing support and guidance.
- Managed time efficiently in order to complete all tasks within deadlines.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
Customer Service/Freight Broker
E. W. Wylie Corporation
08.2015 - 10.2015
- Solicit and broker all outbound freight
- Built working relationships with clients to foster loyalty and encourage repeat business.
- Adhere to margin guidelines for freight brokerage
- Coordinated logistics solutions for clients, ensuring timely delivery of goods across various regions.
- Negotiated freight rates with carriers to optimize profitability and service efficiency.
- Trained junior brokers on industry best practices, enhancing team performance and knowledge retention.
- Monitored market and negotiated rates based on trends.
- Tracked shipments and trucks out on deliveries.
- Secured repeat business through consistently meeting or exceeding client expectations regarding both pricing and delivery times.
- Expanded the company''s network of reliable carriers, improving overall operational efficiency.
- Enhanced customer retention rates by providing exceptional service and addressing concerns proactively.
- Increased client satisfaction by efficiently managing and resolving freight-related issues.
- Served as a liaison between clients, carriers, and internal departments to ensure clear communication throughout the entire shipment lifecycle.
- Operated computer systems to track shipments to improve efficiency and accuracy.
Account Manager
Capricorn Logistics
07.2014 - 08.2015
- Plan, manage and solicit freight from new and existing customers
- Outsource/Broker overflow of customer's daily freight
- Manage driver fleet and maintain necessary RPM for driver and company to sustain profitability
- Developed and maintained strong client relationships to enhance customer satisfaction and retention.
- Coordinated cross-functional teams to streamline logistics processes, improving operational efficiency.
- Led negotiations on contracts and pricing, securing favorable terms for clients while maximizing revenue.
- Implemented strategic initiatives that improved service delivery times and reduced operational costs.
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
- Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
- Conducted regular account reviews to identify areas for improvement and ensure continued success.
- Negotiated contract terms with clients, securing favorable agreements for both parties.
- Drove revenue growth by identifying new business opportunities within existing accounts.
- Conducted quarterly business reviews with major accounts to assess satisfaction and identify areas for improvement.
- Negotiated contracts with focus on maximizing profit and ensuring client satisfaction.
- Achieved recognition for outstanding client service, contributing to team's reputation for excellence.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
Transportation Supervisor
Direct Shot Distributing
06.2012 - 07.2014
- Managed Transportation Department and all inbound and outbound freight for warehousing facility
- Planned trucks for music customers based on best transportation mode and most cost effective means
- Managed all exports for customers and prepared and processed customs documents with carriers and freight forwarders
- Implemented procedures and policies from start up for transportation department
- Coded, processed and audited all freight invoices
- Implement policies and procedures between shipping and transportation department to improve communication between the departments
- Managed employees
- Oversaw daily transportation operations, ensuring timely deliveries and compliance with safety regulations.
- Analyzed logistics data to identify trends, informing strategic decisions for improved service delivery.
- Developed strong relationships with clients through consistent communication and excellent customer service practices.
- Monitored and maintained on-time delivery, reliability, service and performance.
- Streamlined operations, implemented new technologies for tracking and communication purposes.
- Reduced overall transportation costs with effective budget management and resource allocation.
- Collaborated with cross-functional teams for seamless coordination in supply chain processes.
- Assisted in developing company policies related to transportation procedures, ensuring alignment with industry standards and best practices.
- Participated in strategic planning sessions focused on scaling business growth while maintaining exceptional service quality.
- Worked with service providers to resolve issues and correct delays.
- Maintained safe work environment and confirmed current compliance with OSHA and other governmental regulations.
Customer Service Supervisor / Transportation Manager
Schilli Specialized
01.2011 - 06.2012
- Managed and planned all customers in the Specialized Division
- Negotiated rates for all US and Canadian shipments, handled all customs paperwork and border issues with broker
- Maintain the highest standards of performance and productivity when directing arrival and unload of product to job sites
- Ensure clear communications with customers, drivers and field reps during and after shipments
- Establish and maintain rapport with key decision makers and fulfill the needs of customers
- Increased cost-effectiveness for customer by combining shipments with scheduling correct mode of transportation
- Brokered shipments to outside carriers when necessary for cost effectiveness
- Managed fleet effectively to cut costs and retain high profit margins
- Managed backhauls for specialized division
- Worked with upper management and sales force to increase rates for higher profit
- Supervised Canadian shipments
- Supervised daily customer service operations, ensuring team adherence to company policies and standards.
- Trained and mentored staff in effective communication techniques and conflict resolution strategies.
- Implemented process improvements that enhanced customer satisfaction and streamlined service delivery.
- Collaborated with other departments to address recurring customer concerns, improving overall service quality.
- Improved customer satisfaction by addressing and resolving escalated issues promptly and professionally.
- Developed and maintained strong relationships with customers to maintain loyalty and satisfaction.
- Evaluated individual performance metrics to identify areas of improvement, providing targeted coaching to boost results.
- Directed logistics operations, ensuring timely delivery and adherence to safety regulations.
- Trained new staff on job duties, company policies, and safety procedures for rapid onboarding.
Manager of Transportation
Center Stage Transportation, Inc
01.2010 - 01.2011
- Actively managed and planned all inbound and outbound transportation for all customers
- Negotiated pricing for truckload, less than truckload and intermodal moves. Maintain the highest standards of performance and productivity when directing arrival and unload of product to venues
- Ensure clear communications with customers, drivers and field reps during and after shipments
- Establish and maintain rapport with key decision makers and fulfill the needs of customers
- Successfully planned, organized and scheduled shipments of multi-million dollar concert and trade show equipment to customers with 100% on time delivery of all trucks
- Managed vendor relationships, negotiating contracts to optimize cost-effectiveness and service quality.
- Oversaw budget management, ensuring alignment with organizational goals while minimizing expenses.
- Enhanced customer satisfaction through timely communication and proactive issue resolution.
- Reduced overall transportation costs through the optimization of logistics processes and negotiations with vendors.
- Evaluated vendor contracts to ensure optimal pricing and service levels were maintained consistently.
- Seamlessly implemented policies to maintain business with multi-million dollar customers
- Increased cost-effectiveness for customer by combining shipments and scheduling correct mode of transportation
- Accomplished all material needs of the field reps for multi-million dollar customer to ensure jobs were able to start on time
- Managed employees
Transportation/Customer Service Manager
The Worthington Company
03.2005 - 01.2010
- Managed and planned all inbound and outbound transportation for all customers
- Fostered a positive work environment that encouraged teamwork and professional growth.
- Established metrics for evaluating service quality and implemented corrective actions as needed.
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
- Collaborated with sales teams to develop tailored solutions for prospective clients, resulting in increased revenue generation opportunities.
- Negotiated pricing for truckload, less than truckload and intermodal moves. Analyzed freight claims and filed with carriers and customers
- Maintain the highest standards of performance and productivity when directing arrival and unload of product to job sites
- Ensure clear communications with customers, drivers and field reps during and after shipments
- Establish and maintain rapport with key decision makers and fulfill the needs of customers
- Seamlessly implemented policies to maintain business with multi-million dollar customers
- Increased cost-effectiveness for customer by combining shipments and scheduling correct mode of transportation
- Scheduled and managed warehouse shipments at California warehouse thru WMS for customer to increase shipments and maintain cost effectiveness
- Accomplished all material needs of the field reps for multi-million dollar customer to ensure jobs were able to start on time
- Managed Employees
Customer Service/Transportation
Carter Express
08.2004 - 03.2005
- Managed staff and dispatched drivers on 3rd Shift
- Negotiate pricing on truckload, less-than-truckload and intermodal moves
- Reviewed the shipment schedules and ascertained the number of drivers necessary for different loads
- Coordinated shipments with warehouse to ensure loads were loaded on time to meet customer's delivery needs
- Handled and solved crises with customer shipments with minimal negative impact
- Managed time efficiently in order to complete all tasks within deadlines.
Operations/Customer Service Manager
DGI
02.2002 - 05.2004
- Booked, planned and dispatch all customer freight
- Maintain the highest standards of performance and productivity when directing arrival, unload, sort and dispatch of company drivers at warehouse
- Effectively planned shipments to be loaded out of customers warehouse and ensured company driver was onsite daily to manage loading of trailers for outbound shipments
- Streamlined customer service operations to enhance response times and satisfaction levels.
- Developed training programs for staff to improve service quality and operational efficiency.
- Took ownership of customer issues and followed problems through to resolution.
- Interacted well with customers to build connections and nurture relationships.
- Assisted in recruiting, hiring and training of team members.
Customer Service Supervisor - National Accounts
Burlington Motor Carriers
01.1999 - 02.2002
- Managed dedicated fleet for high profile accounts
- Planned and managed several high profile accounts
- Managed border crossing from Mexico for customer account
- Daily interaction with dispatch to ensure most cost effective methods use to cover freight
- Spot quote and rate negotiations with all customers
- Increased sales revenue by maintaining on time deliveries with National Accounts
- Managed CSR's in National Accounts
- Supervised customer service team, ensuring adherence to company policies and procedures.
- Implemented process improvements resulting in increased efficiency in service delivery.
- Resolved complex customer inquiries, fostering strong relationships and loyalty.
- Collaborated with cross-functional teams to enhance communication and streamline operations.
- Collaborated with other departments to address recurring customer concerns, improving overall service quality.
- Improved customer satisfaction by addressing and resolving escalated issues promptly and professionally.
- Evaluated individual performance metrics to identify areas of improvement, providing targeted coaching to boost results.
Education
Associates Degree - Legal Admin
International Business College
01.1991
Skills
- Warehouse management
- Logistics management
- Mentoring and training
- Carrier negotiations
- Shipment scheduling
- Client relationship management
Timeline
Logistics Manager
Goldy Metals
10.2019 - 09.2025
Transportation Manager
Intrametco
12.2016 - 10.2019
Customer Service III
Firestone
10.2015 - 12.2016
Customer Service/Freight Broker
E. W. Wylie Corporation
08.2015 - 10.2015
Account Manager
Capricorn Logistics
07.2014 - 08.2015
Transportation Supervisor
Direct Shot Distributing
06.2012 - 07.2014
Customer Service Supervisor / Transportation Manager
Schilli Specialized
01.2011 - 06.2012
Manager of Transportation
Center Stage Transportation, Inc
01.2010 - 01.2011
Transportation/Customer Service Manager
The Worthington Company
03.2005 - 01.2010
Customer Service/Transportation
Carter Express
08.2004 - 03.2005
Operations/Customer Service Manager
DGI
02.2002 - 05.2004
Customer Service Supervisor - National Accounts
Burlington Motor Carriers
01.1999 - 02.2002
Associates Degree - Legal Admin
International Business College
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