DENISE TORRANO
Coral Springs,FL
Summary
Very energetic, organized, punctual, reliable, responsible, trustful, fast learner, oriented to details and happy person.
Overview
21
21
years of professional experience
Work History
Commercial Customer Support
Embraer Aircraft Customer Support
06.2018 - 11.2021
- Provided excellent customer service by efficiently resolving issues and responding to inquiries.
- Listened to customers' questions and concerns to provide answers or responses.
Office manager
BR Aviation Investments LLC
08.2016 - 06.2018
- Updated reports, managed accounts, and generated reports for company database.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
President Secretary
RPerf Technologies
10.2014 - 01.2016
- Cultivated strong relationships with external partners to foster collaboration and maximize resources.
- Developed and implemented new strategies and policies to establish long-term business objectives and provide strong and sustainable organizational leadership.
Secretary
BR Aviation Investments LLC
08.2012 - 10.2014
- Answered multi-line phone system and enthusiastically greeted callers.
- Scheduled appointments and conducted follow-up calls to clients.
- Maintained daily report documents, memos and invoices.
- Maintained office supplies inventory by checking stock and ordering new supplies.
Class Assistant
Get Smart Pre School
07.2008 - 06.2011
- Assisted teachers with classroom management and document coordination to maintain positive learning environment.
- Supported classroom activities, tutoring, and reviewing work.
- Supported classroom maintenance and upkeep, organizing books and materials.
- Assisted in maintaining engaging and respectful educational environment by promoting discipline and cooperation.
Customer Service Representative
MasterCard
10.2005 - 08.2006
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Family Assistant and Nanny
Hooley’s Family
05.2004 - 09.2005
- Addressed client household needs with meal preparation, housekeeping, grocery shopping, running errands and transportation for kids extra-curriculum activities.
- Participated in fun group activities with kids.
- Established and maintained safe play environment for children.
- Helped children complete homework assignments and school projects.
Dispatcher manager
RR Bobcat
07.2003 - 10.2004
- Motivated staff to deliver high-level dispatch support while successfully meeting departmental goals.
- Conferred with customers to address questions, problems and requests for service or equipment to allocate dispatch coverage during peak service times and during employee shortages.
- Prepared budget reports and identified resource and labor needs for forecasted workloads.
- Recorded and secured archives of customer requests, services performed and other dispatch information to maintain accurate records and appropriate filing systems.
AT&T Customer Service
Convergys Corporation
05.2001 - 06.2003
- Answered incoming calls and emails from current customers and asked open-ended questions to determine needs.
- Developed lasting relationships with customers, which helped to bring in additional business opportunities.
- Updated customer service database with new information, address changes and contact details.
- Collaborated with customer service department to discuss new ways to alleviate service issues and computer errors.
Education
High School Diploma -
Colegio Estadual Modelo Polivalente De Goiania
Goiania, GO - BRAZIL11.1997
Skills
- Commercial Customer Support
- Logistic Analyst
- Receiving/Shipping
- Quotations
- Accounts Payable
- Trilingual: English, Portuguese and Spanish
- Microsoft Office
- SAP
- Salesforce
- Epool-FlyEmbraer
- Basic Excel
- Outlook
References
References available upon request.
Languages
Portuguese
Native or Bilingual
Spanish
Limited Working
Timeline
Commercial Customer Support
Embraer Aircraft Customer Support
06.2018 - 11.2021
Office manager
BR Aviation Investments LLC
08.2016 - 06.2018
President Secretary
RPerf Technologies
10.2014 - 01.2016
Secretary
BR Aviation Investments LLC
08.2012 - 10.2014
Class Assistant
Get Smart Pre School
07.2008 - 06.2011
Customer Service Representative
MasterCard
10.2005 - 08.2006
Family Assistant and Nanny
Hooley’s Family
05.2004 - 09.2005
Dispatcher manager
RR Bobcat
07.2003 - 10.2004
AT&T Customer Service
Convergys Corporation
05.2001 - 06.2003
High School Diploma -
Colegio Estadual Modelo Polivalente De Goiania
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