Denise Trapp
Auburndale
Summary
Dynamic Accounts Receivables Specialist with a proven track record at Integrated Supply Network, excelling in invoice processing and customer account reconciliation. Adept at negotiating payment arrangements and implementing debt collection strategies, I consistently enhance financial reporting accuracy while fostering team collaboration and maintaining strict confidentiality.
Overview
29
29
years of professional experience
1
1
Certification
Work History
Accounts Receivables Specialist
Integrated Supply Network
Lakeland
07.2020 - Current
- Answer and assist customers with payments, questions and issues from inbound calls
- Assist with coverage of co-workers out of office
- Daily collection outbound calls
- Review customer and national accounts daily for errors, adjustments, and additional request from manager
- Monitor and sort all inbound emails from our dedicated customer email address
Accounting Billing & Collections Specialist
DIGARC
Lakeland
09.2018 - 04.2020
- Invoice 800 plus clients monthly for Hosting & Support Renewals
- Review cost proposals, contracts, and any additional addendums for our Member Executive Sales team
- Complete state vendor setup, disclosures, and business registrations
- Assist CFO with executed contracts, scan, file and send them to clients for their records
- Reorganized existing file system allowing for efficient retrieval and distribution of documents as requested by auditors and personnel
- Demonstrated ability to maintain composure and work effectively in a fast environment while preserving strict confidentiality
- Resolved complex customer issues while negotiating immediate or extended payment arrangements
- Secured payments for assigned delinquent accounts by locating and notifying customers of their repayment schedules through contacts with the customers by telephone, field personnel or other means.
- Assist HR department with new hire package and assist new hire with filling out paperwork for return to HR/Accounting
Accounts Receivables Specialist
B Resort
Lake Buena Vista
02.2018 - 09.2018
- Review group banquet contracts/resumes and ensure that all billing requirements are met
- Attend Pre-conference & resume meetings
- Print posting master accounts and thoroughly review group invoices to ensure they are billed timely
- Print and review all Invoices/Group Recaps for Groups/Events held at hotel
- Conduct collection activity for groups and wholesale billing until bills are paid
- Audit credit card disputes and chargebacks
- Assist with month end inventory of all service outlets on site and monthly month end process
Accounts Receivables Clerk
Lake Nona Country Club
06.2016 - 02.2018
- Update Jonas daily for all Point of sales
- Reconcile credit cards processed through the POS terminals daily
- Post misc. charges to member accounts
- Invoice Banquet and Corporate events
- Finalize night audit/lodge stay charges with guest upon departure, membership sales, property sales and posting all payments associated
- Assist property manager with estoppels and homebuyer/guest information
- Coordinate with Membership and input all new members/guest into database
Assistant Accountant
Trump National Golf Club
Jupiter
12.2012 - 06.2016
- Assist Membership Director with transition of membership documents, resignation process and verifying estoppels
- Responsible for updating member matrix for sale of the club with Ritz and transition over to Trump National
- Assist Director of Finance with update of membership roster in Jonas for website synch
- Setup vendors contracts in system for payments
- Accounts Payables and On-Site check processing
- Credit card, check, and bank reconciliation
- Assist with processing of Spa vendor commissions
- Input data in Jonas Banquet and Hotel Management modules for room stays and banquet events
Accounts Receivables Clerk/Payables/General Cashier
Ritz Carlton Club
05.2007 - 12.2012
- Responsible for maintaining records of hotel/club receivables and posting all transactions incurred in accordance with hotel/club standards.
- Assist Sales and Membership team with membership resignation procedures
- Payroll Journal Entries, Misc. Month End Journal Entries
- Prepare month end statements for Full Golf/Spa Social Members
- Prepare delinquent notices for members who are to be suspended
- Assist corporate office with information for due diligence
- Respond to daily member/guest billing disputes/inquiries
- Reconcile daily statements and month-end balancing of receivables
- Daily review of all charge backs and NSF checks
- Responsible for maintaining a safe fund to meet the cash operational needs of the hotel/club
- Support internal customers with supply of change and monitors proper Ritz-Carlton S.O.P. regarding the use of petty cash
- Accountable for all bank deposits and acts as the liaison between the hotel/club and its primary banking institution.
- Monitors bank balances and initiates wire transfers between bank accounts with proper approvals
- Responsible for the organization, maintenance and administration of all cashier contracts and audits
Housekeeping Office Coordinator /Administrative Assistant/Residential Coordinator
Ritz Carlton Club
11.2006 - 05.2007
- Organize & Maintain uniform room and update coordinator book with new daily information
- Distribute uniforms to hundreds of employees daily
- Handle incoming phone calls and requests from members
- Create billing invoices for residential members each month for Misc. services
- Handle residential requests and scheduling of cleaning
- Create daily cleaning schedules for housekeepers and housemen
- Enter employee schedules into company software Timesaver
- Delegate and oversee work orders to contractors for maintenance repairs on home
- Help clean and inspect homes when needed
- Input data to company system Mystique
- Assist members with specific request such as vendors, shopping, household
Communications Administrative Assistant
Ritz Carlton Club
11.2004 - 11.2006
- PBX Operator: Handle incoming calls daily
- Data Entry into new computer software NorthStar
- Inquiry research using Concierge Assistant Software
- Distribute daily reports on Opera Software
- Mail sorting and delivery to departments
- Maintain and update Member Preferences through Ritz Carlton Software called Mystique
- Assist with In-House Television Channel Update content
- Maintain bulletin boards with updated notices and pictures throughout property weekly
- Update member website on a weekly basis
Customer Service Representative/Store Supervisor
Dry Cleaning Depot
Fort Lauderdale
10.2000 - 11.2004
- Handled Customers complaint forms and resolutions
- Tag and sort clothing appropriately
- Billing and Processing of orders
- Create and maintain weekly employee schedules
- Receive and post daily cash, checks and credit card payments and reconciliations
- Weekly store inventory
- Supervise employees
- Data entry for additional clothing restorations service
Appointment Setter/General Office Administrative Assistant
Kirby Vacuum
Fort Lauderdale
08.1996 - 10.2000
- Customer Service
- In-bound/Outbound calls to customers on a regular basis to set up appointments and reschedule appointments for prospective customers
- Office help, Data entry, Customer service assistance
Education
Diploma - Hospitality And Tourism Management
Florida Atlantic University
Boca Raton, FL04-2020
Skills
- Accounts receivable management
- Invoice processing and payment collection
- Customer account reconciliation
- Financial reporting and statement preparation
- Contract review and negotiation
- Data entry accuracy
- Time management and attention to detail
- Debt collection strategies
- Team collaboration and conflict resolution
- Investigative research skills
- GAAP compliance
Certification
- Hospitality and Tourism Management
- April 2020 to Present
Awards
Five star award Ritz Carlton of the year, May 2008
Timeline
Accounts Receivables Specialist
Integrated Supply Network
07.2020 - Current
Accounting Billing & Collections Specialist
DIGARC
09.2018 - 04.2020
Accounts Receivables Specialist
B Resort
02.2018 - 09.2018
Accounts Receivables Clerk
Lake Nona Country Club
06.2016 - 02.2018
Assistant Accountant
Trump National Golf Club
12.2012 - 06.2016
Accounts Receivables Clerk/Payables/General Cashier
Ritz Carlton Club
05.2007 - 12.2012
Housekeeping Office Coordinator /Administrative Assistant/Residential Coordinator
Ritz Carlton Club
11.2006 - 05.2007
Communications Administrative Assistant
Ritz Carlton Club
11.2004 - 11.2006
Customer Service Representative/Store Supervisor
Dry Cleaning Depot
10.2000 - 11.2004
Appointment Setter/General Office Administrative Assistant
Kirby Vacuum
08.1996 - 10.2000
Diploma - Hospitality And Tourism Management
Florida Atlantic University
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