Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Denise Trujillo

Compton,CA

Summary

Versatile, forward-looking, pioneering management professional with over 10 years of customer service experience. Demonstrated strong customer service and retention skills. Recognized for ability to tackle tough challenges and see them through to satisfactory conclusions. Known for creative problem-solving skills and troubleshooting abilities, enabling innovative solutions to complex issues.

Overview

15
15
years of professional experience
1
1
Certification

Work History

CNA - Certified Nursing Assistant

Huntington Retirement
07.2020 - 11.2023
  • Delivered timely assistance by addressing call light alerts.
  • Enhanced big data processing by optimizing ADLS performance.
  • Performed grooming tasks to maintain hygiene standards.
  • Cleaned and arranged beds.
  • Reported changes in patients' vital signs to nursing staff.

Customer Service/Cashier

Target
10.2015 - 08.2018
  • Counted cash drawer at start and end of shift to reconcile and verify amounts were correct
  • Performed customer service surveys
  • Worked in customer service return department, handled all returns and balanced return sheet report at end of night and submitted to night shift manager

Marketing Associate

SAMs Club Warehouse
05.2009 - 01.2014
  • Identified customer fraud membership and assisted in Loss Prevention incidents
  • Assist walk in customers and direct them to correct service department
  • Promoted from Cashier to Sales Associate within 1 year
  • Recognized as #1 Top Salesperson out of a 15-person team
  • Sold memberships in the field to other business members throughout the Los Angeles area
  • Entered data into database and communicated effectively with staff members in a tactful and professional manner
  • In charge of 15 cashiers and monitored the productivity of 6 customer service associates
  • Supervised and ensured that our team exceeded the benchmark numbers to reach our goal of 8 upgrades per hour and received a yearly $1,500-dollar bonus
  • Resolved customer complaints regarding orders, shipping, and merchandise
  • Answered 5 calls per minute and high call volume of 100 calls per day and received ensured 100% customer satisfaction
  • Awarded Plus Champion of the Year for exceeding the quota of 25 membership upgrades per day (achieved 30 membership upgrades)

Education

Diploma -

Parkridge Village Private School

Skills

  • Time management
  • Patient care
  • Vital signs monitoring
  • Compassion and empathy
  • Bathing assistance
  • Attention to detail
  • HIPAA compliance
  • Feeding assistance
  • Basic life support
  • Dressing assistance
  • Maintaining confidentiality

Certification

  • CNA, CNA01249311, 12/01/22, 03/31/27
  • BLS, 01/01/25, 01/31/27, Basic life support certification
  • State Tested Nursing Assistant

Languages

Spanish
Native or Bilingual

Timeline

CNA - Certified Nursing Assistant

Huntington Retirement
07.2020 - 11.2023

Customer Service/Cashier

Target
10.2015 - 08.2018

Marketing Associate

SAMs Club Warehouse
05.2009 - 01.2014

Diploma -

Parkridge Village Private School

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Denise Trujillo