Denise Upchurch
Mesquite
Summary
Proactive and caring with many years of experience combined with communication strengths and good observational skills. Skillfully handles day-to-day activities while looking for opportunities to make a difference.
Overview
47
47
years of professional experience
Work History
Gram's Little Ones Daycare Center
Owner
01.2018 - Current
- Implemented age-appropriate curricula to meet needs of young learners.
- Organized and supervised large and small group activities.
- Organized activities to teach preschool children foundational learning skills such as letters and numbers.
- Managed classroom behavior effectively by establishing clear expectations and consequences while maintaining a respectful atmosphere.
- Developed innovative activities to engage young children in learning process.
Customer Care Representative
Hilton Hotels Corporation
01.2011 - 01.2018
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Investigated and resolved customer inquiries and complaints quickly.
- Reduced process inconsistencies and effectively trained team members on best practices and protocols.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Receptionist
Medical Office Of Dr. Jill Waggoner
01.2004 - 01.2005
- Answered phone promptly and directed incoming calls to correct offices.
- Routed incoming mail and messages to relevant personnel without delay.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Scheduled office meetings and client appointments for staff teams.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
Receptionist
Kushnir Financial
01.1999 - 01.2001
- Answered phone promptly and directed incoming calls to correct offices.
- Routed incoming mail and messages to relevant personnel without delay.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Scheduled office meetings and client appointments for staff teams.
- Balanced employee availability, customer schedules, and maximum load levels when scheduling appointments.
Operator
Southwestern Bell Telephone
01.1977 - 01.1997
- Supported management in achieving strategic objectives related to productivity, cost control, quality assurance, compliance with regulatory requirements.
- Prepared reports and technical documentation of day-to-day production processes.
- Upheld quality standards through regular inspections of completed products, addressing any inconsistencies immediately.
- Kept accurate records of defective units or products.
Education
No Degree - Business Administration And Management
Dallas Baptist University
Dallas, TXCertificate Completed in Conflict Management - Mediation
El Centro College
Dallas, TX2016
High School Diploma -
Mart High School
Mart, TX06.1971
Skills
- Emotionally supportive
- Child Safety
- Nutrition knowledge
- Strong Work Ethic and Dependable
- Curriculum Design
- Approachable
- Customer Service
- Documentation And Reporting
- Conflict Resolution
- Data Entry
- Communication and Interpersonal Skills
- Strong Work Ethic
Timeline
Gram's Little Ones Daycare Center
Owner
01.2018 - Current
Customer Care Representative
Hilton Hotels Corporation
01.2011 - 01.2018
Receptionist
Medical Office Of Dr. Jill Waggoner
01.2004 - 01.2005
Receptionist
Kushnir Financial
01.1999 - 01.2001
Operator
Southwestern Bell Telephone
01.1977 - 01.1997
No Degree - Business Administration And Management
Dallas Baptist University
Certificate Completed in Conflict Management - Mediation
El Centro College
High School Diploma -
Mart High School
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