Denise Usonwu

Experienced Front Desk Receptionist with a proven track record in delivering exceptional customer service, providing comprehensive tenant support, and effectively managing vendor relationships. Highly skilled in coordinating tenant maintenance and repairs with subcontractors, while also assisting Project Managers and Construction Superintendents with work coordination and invoicing. Proficient in obtaining purchase orders for commercial tenants and supporting the accounting department with accounts payable and billing. Adept at managing Common Area Maintenance (CAM) copies and billing, while also providing executive administrative support and overseeing tenant relations. Demonstrated ability to create and deliver marketing materials for available properties, as well as provide training and support for education and professional development opportunities. Known for effective communication, collaboration, conflict resolution, integrity, and adaptability to new or changing situations. Strong customer service skills, including handling complaints and incorporating customer feedback into service planning. Additional skills include proficiency in Microsoft Office Suite (Outlook), Yardi Voyager, Benchmark Marketing, Intermedia VOIP, invoices/billing, problem-solving, training administration, and effective communication.