Denise Vasquez
Tucson,AZ
Summary
Professional ready to contribute to organizational success with strong operational and administrative skills. History of delivering impactful support and fostering team collaboration to meet dynamic needs. Reliable and adaptable, with focus on effective communication and problem-solving. Great team player.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Int-rum Lead Staff
Tenet Health
09.2024 - Current
- Work close with management
- Work with management on all responsibilities of lead duties
- Assisting management with stats and monitoring call times
- Assisting other staff members with improving their handle call time and disposition time.
- Mentoring all agents
- Trained new employees on company policies and procedures, contributing to a cohesive team atmosphere and improved overall performance.
- Enhanced team collaboration by fostering a positive work environment and promoting open communication among staff members.
Call Center Representative
Tenet Health
03.2022 - 09.2024
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Handled inbound and outbound calls professionally, effectively resolving issues and ensuring client satisfaction and helping to understand their billing questions.
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
- Delivered consistent top-notch performance under pressure during peak calling hours or challenging situations.
- Mentored new hires as they navigated our systems and protocols, fostering teamwork within the call center.
- Met customer call guidelines for service levels, handle time and productivity.
- Worked with several scheduling departments on inbound and outbound calls, while creating patient cases and speaking to clinical staff on addressing patient needs.
- Demonstrated positive energy and professionalism when dealing with clients and staff.
Private Caregiver
Self Employeed
09.2021 - 03.2022
- Maintained clean, safe, and well-organized patient environment.
- Provided emotional support and companionship to my patients promoting overall wellbeing.
- Handled household management tasks like laundry, light housekeeping and grocery shopping leading to a well-maintained living space.
- Assisted with personal hygiene tasks such as bathing, grooming, and dressing for enhanced self esteem.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Assisted clients with daily living activities for improved quality of life.
- Planned healthy meals, purchased ingredients, and cooked meals to provide adequate nutrition for client wellbeing.
- Transported individuals to events and activities, medical appointments, and shopping trips.
- Assisted patients with self-administered medications.
- Drove patients to appointments and errands, ensuring their transportation needs were met safely and punctually.
- Monitored vital signs and reported any abnormalities to healthcare providers promptly.
- Facilitated patient mobility by assisting with transfers, ambulation, and exercises as prescribed by therapists.
- Monitored progress and documented patient health status changes to keep care team updated.
- Monitored client vital signs, administered medications, and tracked behaviors to keep healthcare providers well-informed.
Private Elderly Caregiver
Self Employed
12.2020 - 09.2021
- Performed light housekeeping tasks to maintain a clean and comfortable living environment for clients.
- Assisted clients with daily living activities such as bathing, dressing, grooming, and toileting for improved hygiene.
- Enhanced client safety by closely monitoring health conditions and promptly addressing any concerns.
- Delivered nutritious meals tailored to individual dietary needs while respecting client preferences.
- Improved elderly clients'' quality of life by providing compassionate and attentive care.
- Managed medications according to physician orders, ensuring proper administration and adherence to schedules.
- Provided mobility support through transfers, ambulation assistance, and the use of adaptive equipment.
- Coordinated transportation services for medical appointments or personal errands as needed for uninterrupted daily living routines.
- Implemented fall prevention measures including clutter removal and installation of grab bars to ensure client safety at home.
- Offered companionship during difficult times by providing emotional support and empathetic listening skills.
- Maintained detailed records of client progress, observations, and care plan adjustments for enhanced continuity of care.
- Provided safe mobility support to help patients move around personal and public spaces.
- Administered medications following prescribed instructions to alleviate symptoms and discomfort, monitoring client reactions.
- Monitored client vital signs, administered medications, and tracked behaviors to keep healthcare providers well-informed.
- Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
Certified Caregiver/ Med Tech
Broadway Proper Retirement Community
01.2016 - 01.2019
- Improved patient comfort by providing compassionate and attentive care.
- Maintained clean, safe, and well-organized patient environment.
- Assisted disabled clients to support independence and well-being.
- Monitored progress and documented patient health status changes to keep care team updated.
- Monitored patient vital signs and reported changes to medical professionals promptly.
- Assisted with daily living activities for enhanced patient wellbeing.
- Facilitated communication between patients and healthcare providers, acting as an advocate for the patients'' best interests.
- Collaborated with healthcare team members to provide comprehensive care for patients.
- Managed medication schedules, ensuring accurate administration and adherence to prescribed treatments.
- Participated in ongoing training opportunities to stay current on best practices within caregiving profession.
- Maintained detailed records of all interactions, observations, and interventions in accordance with facility guidelines.
- Assisted patients with self-administered medications.
- Monitored client vital signs, administered medications, and tracked behaviors to keep healthcare supervisor well-informed.
- Changed dressings, bandages, and binders to maintain proper healing and sanitary measures.
- Monitored clients' overall health and well-being and noted significant changes.
- Recorded status and duties completed in logbooks for management.
- Recorded patients' pulse, blood pressure and respirations (TPRs) to assess and document important health information.
- Provided staff coaching, mentoring, and consultation to enhance performance and professional development.
Certified Resident Care Associate
Shady Lane Nursing Home
12.2009 - 11.2015
- Conducted regular room checks to ensure resident comfort, addressing any environmental concerns such as temperature, lighting, or noise levels.
- Contributed to reducing resident falls by implementing individualized fall prevention plans and closely monitoring at-risk individuals.
- Assisted with meal preparation and service, ensuring proper nutrition for each individual resident based on their dietary needs.
- Maintained confidentiality of sensitive personal information while documenting detailed observations and reporting any changes in resident condition to supervisors promptly.
- Developed trusting relationships with residents'' families by communicating regularly about their loved ones'' progress and addressing any concerns or questions they had regarding care provided at the facility.
- Participated in care plan meetings with interdisciplinary team members to review progress made towards goals and adjust interventions as needed for optimal outcomes.
- Enhanced resident satisfaction by providing compassionate, personalized care and assistance with daily living activities.
- Assisted residents with mobility, positioning, and transfers using proper body mechanics and equipment to maintain safety while promoting independence.
- Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
- Supported needs of 10+ residents under long-term care.
- Collaborated with physicians to design at-home medication guidelines and educated patients and families on correct medication administration.
Program Coordinator
Danville
08.2009 - 08.2015
- Directly supervised 4 house managers and group homes.
- Completed scheduling, timesheets, and ensured homes complied with State standard requirements of Article 7,8,9
- Conducted interviews,hiring,and termination.
- Completed staff evaluations and administrative work.
- Completed and wrote (ISP) Individual Support Plans.
- Monitored monthly paperwork completed by house managers.
- Facilitated regular meetings with team members to discuss progress updates, address challenges, and brainstorm solutions for ongoing success of residents needs.
- Maintained detailed records of program activities and participant data, ensuring compliance with internal policies and external regulations.
- Led training sessions for staff , fostering a knowledgeable and cohesive team environment..
- Designed program implementation and maintenance plan.
- Managed client budgets.
Education
High School Diploma -
Pueblo High School
Tucson, AZ05-1999
Skills
- Client Engagement Skills
- Strong teamwork
- Customer service expertise
- Scheduling and coordination
- Customer support
- Leadership qualities
Accomplishments
- Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of billing/scheduling questions and issues and customer satisfaction.
- Telephone Service - Professionally answered inbound calls per day, providing information and service to ensure customer satisfaction.
- Achieved all daily work duties before end of day with accuracy and efficiency.
Certification
- Assisted management with supervising team with of 28 staff members.
- First Aid Certification
- CPR/AED Certification
- Certified Caregiver License in all 3 levels
Timeline
Int-rum Lead Staff
Tenet Health
09.2024 - Current
Call Center Representative
Tenet Health
03.2022 - 09.2024
Private Caregiver
Self Employeed
09.2021 - 03.2022
Private Elderly Caregiver
Self Employed
12.2020 - 09.2021
Certified Caregiver/ Med Tech
Broadway Proper Retirement Community
01.2016 - 01.2019
Certified Resident Care Associate
Shady Lane Nursing Home
12.2009 - 11.2015
Program Coordinator
Danville
08.2009 - 08.2015
- Assisted management with supervising team with of 28 staff members.
High School Diploma -
Pueblo High School
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