DENISE VAZQUEZ
RICHMOND HILL,US
Summary
Dynamic customer service professional with proven success at Bed Bath & Beyond, enhancing customer loyalty through proactive inventory management and exceptional communication skills. Adept at cash handling and team leadership, I consistently improve operational efficiency and customer satisfaction, achieving performance targets while fostering strong client relationships.
Overview
17
17
years of professional experience
Work History
Customer Sales and Service Expert
Brooklyn Caps Clothing
Brooklyn, NY
09.2016 - 04.2020
- Handled transactions, enhancing customer satisfaction, and operational efficiency.
- Strategically organized products, leading to significant sales growth.
- Kept the showroom clean, ensuring a welcoming shopping environment.
- Managed inventory to optimize stock and display arrangements.
- Worked with a team to maintain store aesthetics, and excellent service.
- Collected deposits or payments and arranged for billing.
- Assisted customers with product selection, queries, and complaints.
- Maintained knowledge of current sales and promotions, policies regarding payment and exchanges.
- Handled irate customers smoothly to achieve performance targets.
- Collaborated with sales team members to stay current on inventory levels and resolve item issues.
- Developed strong relationships with clients through effective communication skills.
Head of Baking in Store
Michael's Arts & Crafts Store
Brooklyn, NY
05.2014 - 06.2015
- Led the team to improve operations, enhancing customer satisfaction and feedback.
- Managed inventory accurately, ensuring timely restocking for increased sales.
- Optimized inventory processes, reducing stockouts, and boosting sales potential.
- Handled customer inquiries and resolved complaints, strengthening brand reputation.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
Production Line Leader
PL Developments
Westbury, NY
10.2011 - 03.2013
- Managed daily operations in medicine handling, improving team efficiency, and accuracy.
- Trained team members enhance skills and productivity in medicine management.
- Verified supplier invoices, maintaining inventory integrity, and accuracy.
- Supervised five team members on the production line, ensuring a smooth workflow.
- Established goals for each shift based on company objectives and monitored progress towards those goals.
- Conducted regular meetings with team members to discuss their concerns or suggestions for improvement.
Customer Service Lead
Bed Bath & Beyond
Manhattan, NY
01.2007 - 01.2008
- Enhanced customer loyalty through attentive service and proactive inventory management.
- Ensured product availability by efficiently managing and replenishing stock.
- Communicated customer feedback to management, improving service strategies.
- Executed visual merchandising plans, maintaining high display standards.
- Led the grand opening setup, optimizing inventory for a seamless launch.
- Answered inbound calls, chats and emails to facilitate customer service.
Asset Protection TPS/Sales Floor Associate, Electronics
Target
Brooklyn, NY
01.2005 - 02.2006
- Conducted weekly inventory checks, ensuring accurate stock levels for optimal store operations.
- Managed store openings and closings, maintaining security, and smooth daily operations.
- Build strong relationships with the team and customers, enhancing the store experience.
- Coordinated with departments to optimize security measures effectively.
- Ensured orderly file management and daily report writing for operational efficiency.
- Created spreadsheets in Microsoft Excel for record-keeping and reporting.
Quality & Control/Fine Jewelry Sales Associate
BJ's Wholesale Club
Brooklyn, NY
05.2003 - 12.2004
- Accurately entered orders enhance database efficiency and customer satisfaction.
- Coordinated with managers to resolve service issues, improving service quality.
- Assisted in jewelry purchases, boosting sales, and customer satisfaction.
- Inspected jewelry for quality, ensuring authenticity, and building customer trust.
- Managed secure items, maintaining inventory control, and security.
- Processed merchandise returns and exchanges for customers to refund payments, trade items, and offer store credit.
Education
GENERAL EDUCATION DIPLOMA -
Touro College
Brooklyn, NYSkills
- Customer service
- Cash handling
- Inventory management
- Team leadership
- Bilingual
- Organization
- Adaptability
- Technology proficiency
- Communication skills
- Problem solving
- Time management
- Complaint handling
- Active listening
- Technical support
- Office equipment proficiency
- Good Telephone Etiquette
Languages
- English, Native
- Spanish, Highly proficient
Additional Information - Certification
CNA, Manhattan institute
Languages
Spanish
Limited
English
Native/ Bilingual
References
References available upon request.
Timeline
Customer Sales and Service Expert
Brooklyn Caps Clothing
09.2016 - 04.2020
Head of Baking in Store
Michael's Arts & Crafts Store
05.2014 - 06.2015
Production Line Leader
PL Developments
10.2011 - 03.2013
Customer Service Lead
Bed Bath & Beyond
01.2007 - 01.2008
Asset Protection TPS/Sales Floor Associate, Electronics
Target
01.2005 - 02.2006
Quality & Control/Fine Jewelry Sales Associate
BJ's Wholesale Club
05.2003 - 12.2004
GENERAL EDUCATION DIPLOMA -
Touro College
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