Denise Veltkamp

*Residential home cleaning

*interviewed and Hired new applicants

*trained new hires

• Greeted customers entering store and responded promptly to customer needs.
• Welcomed customers and helped determine their needs.
• Worked flexible schedule and extra shifts to meet business needs.
• Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.

• Increased client satisfaction by offering companionship and engaging in meaningful conversations throughout the day.
• Responded promptly to emergency situations, providing first aid treatment when necessary and alerting medical personnel if required.
• Supported seniors during nighttime hours by providing assistance and comfort, ensuring a restful night''s sleep.
• Coordinated closely with family members on updates regarding their loved one''s condition while respecting privacy.

• Established open lines of communication with team for feedback and suggestions.
• Supervised day-to-day operations to meet performance, quality and service expectations.
• Maintained a clean, safe, and organized store environment to enhance the customer experience.
• Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.

• Identified root causes of service disruptions by analyzing customer complaints.
• Established performance metrics to assess team efficiency and service quality.
• Developed cohesive unit for enhanced collaboration and service delivery.
• Built strong relationships with key clients to drive repeat business and referrals.