Denise Vennum
Pittsburgh,PA
Summary
Results-driven Senior Supervisor with extensive experience in managing and directing employee operations. Proven track record in developing company standards through effective recruitment, training, and performance strategy execution, leading to enhanced client engagement. Known for innovative approaches to motivate teams and consistently exceed company objectives.
Overview
29
29
years of professional experience
Work History
Senior Supervisor
Accredo Health
Warrendale, PA
07.2017 - Current
- Facilitated the reduction of accounts receivable.
- Managed and evaluated a team of 12-25 employees.
- Evaluated performance and provided timely, actionable feedback to promote confidence and skills development.
- Shared best practices across all Revenue Cycle Management (RCM) teams to ensure unity and consistency.
- Identified issues, trends, and root causes of billing and collection problems, resolving them through teamwork, leadership, and communication.
- Monitored productivity of employees regularly.
- Led new hires through company onboarding procedures, training and instructing on demands of various positions and instilling company values.
- Conducted prospective employee interviews and advised HR on hiring choices.
- Allocated tasks and oversaw team performance.
Supervisor
Extremity Imagining Partners
Wexfor , PA
06.2011 - 06.2017
- Supervised and managed a team of 5 employees, creating workflow and schedules.
- Entered referrals received from doctors and hospitals.
- Processed electronic and paper insurance claims through Change Health Care and CMS1500.
- Assisted with EDI billing formats and set up ERA and EFT processes.
- Coordinated with insurance companies, attorneys, and patients to resolve payments on delinquent accounts.
- Processed credit card payments and posted insurance company and patient checks.
Customer Service Representative
Heartland IV Care
Greentree, PA
01.2009 - 12.2011
Reimbursement/Support Supervisor
Accredo Health Services
Warrendale , PA
01.1996 - 08.2007
Education
High School Diploma -
Fontana High School
Fontana, CA06-1985
Skills
- Team Management
- Team Leadership
- Content Development for Training
- Regulatory Adherence
- Team building
- Process improvement
- Employee development
- Attention to detail
- Task Coordination
- Decision-making
Timeline
Senior Supervisor
Accredo Health
07.2017 - Current
Supervisor
Extremity Imagining Partners
06.2011 - 06.2017
Customer Service Representative
Heartland IV Care
01.2009 - 12.2011
Reimbursement/Support Supervisor
Accredo Health Services
01.1996 - 08.2007
High School Diploma -
Fontana High School
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