Denise Versaevel
Marshall,MN
Summary
I am seeking a position in a fast-paced environment where I can learn new skills as well as leverage the experience and knowledge I currently have.
Overview
23
23
years of professional experience
Work History
Team Lead
Complete Health Center
05.2023 - Current
- Led team in implementing patient care protocols, enhancing service delivery and patient satisfaction.
- Streamlined operational workflows, resulting in improved efficiency across departmental functions.
- Mentored staff on best practices for patient interactions and clinical procedures, fostering professional development.
- Coordinated cross-departmental initiatives to optimize resource utilization and enhance overall care quality.
- Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
- Increased customer satisfaction by ensuring timely completion of projects and adherence to high-quality standards.
- Managed schedules, accepted time off requests and found coverage for short shifts.
- Influenced positive change within the organization through strategic thinking, innovation, problem-solving abilities, and consistent leadership style.
- Enhanced overall team performance by providing regular coaching, feedback, and skill development opportunities.
- Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
BDC Manager
Kruse Motors
01.2022 - 05.2023
- I manage the schedule for our Ford and GMC stores. I work directly with customers regarding special order parts and any questions they may have. I process warranty tickets ensuring accurate coding, so payments are received timely. I oversee setting up loaner vehicles for our customers and manage our daily porter schedule.
Production and Analysis
Vishay/Hirel
01.2013 - 01.2022
- I am cross trained in several areas; however, my primary position is mixing chemicals, combining it with the appropriate parts and baking them. I am also responsible for testing assembled products and quality control.
Travel Agent
Southwest Tour & Travel, Marshall, MN
01.2007 - 01.2013
- Booking airline tickets, planning vacations, providing customer service to our clients, assisting with the school bus transportations, booking group tours, weekly deposits, and processing daily reports.
Associate
Shopko
01.2009 - 01.2011
- Responsible for stocking shelves, assisting in apparel, and working as a cashier.
Customer Service Representative
Schwan's Call Center
01.2003 - 01.2005
- Providing customer service to clients, inbound and outbound call campaigns for Schwan’s and US Bancorp.
Education
High School -
Marshall Senior High School
01.1992
Skills
- Self-disciplined
- Working both independently and in team settings
- Fast learner
- Self-starter
- Highly motivated
- Problem Solving
- Critical Thinking
- Organized
- Attention to detail
- Finding efficiencies
- Multi-tasking
- Conflict resolution
- Performance improvement
- Influencing skills
- Client communication
- Workflow management
- Problem-solving
- People management
- Cash handling
- Overseeing daily activities
- Client service
Timeline
Team Lead
Complete Health Center
05.2023 - Current
BDC Manager
Kruse Motors
01.2022 - 05.2023
Production and Analysis
Vishay/Hirel
01.2013 - 01.2022
Associate
Shopko
01.2009 - 01.2011
Travel Agent
Southwest Tour & Travel, Marshall, MN
01.2007 - 01.2013
Customer Service Representative
Schwan's Call Center
01.2003 - 01.2005
High School -
Marshall Senior High School