Denise V. Fox
Murfreesboro,TN
Summary
Results-driven professional with a strong background in sales, revenue generation, compliance, operational planning, banking, financial and risk analysis, strategic planning, forecasting, progress tracking, and process improvement. Motivates and inspires others to drive business growth. Experienced in operations, project management, and staff development, successfully leading teams of thirty-eight individuals, including a sub-management team. Consistently surpasses assigned targets and consistently ranks within the top 10 nationally. Possesses exceptional problem-solving and analytical skills, combined with a passion for excellence and strong work ethics. A valuable asset to any team seeking excellence.
Overview
18
18
years of professional experience
Work History
Team Lead, Factoring
WEX Inc
01.2019 - Current
- Minimized losses and exposure to litigation by developing strategies to exit or downgrade high risk accounts by analyzing aging, collection reports and identifying key trends
- Oversaw the daily performance of twelve Account Executives, while also spearheading and implementing enhancement projects that improved both operational efficiency and customer service levels (SLA)
- Oversaw the largest client count portfolio of 1000+ clients, ensuring daily funding was expedited and released with minimal to no risk
Operations Manager
Fox Business Group
01.2015 - 01.2019
- Planned and directed day-to-day operations, supervised thirty direct and indirect reports in areas including office administration, supply chain, procurement, distribution, inventory and compliance
- Managed facilities, including maintenance, repairs, improvements, & planning; serve as primary liaison to building management; facilitate third party vendor/contractor management
- Reviewed daily shipment exceptions and resolved with service providers to ensure timely flow of freight in Customs Tariff Classification/ Export Control processes
- Responsible for monthly rounding, payroll, annually & quarterly evaluations, and performance management
Senior Branch Manager
HSBC Limited
01.2013 - 01.2015
- Administered daily operations of multiple full-service branch locations; consistently enhanced efficiency of product sales, customer service, security and safety; ensure alignment with the company objectives
- Managed staffing efforts to ensure cost-effective operation and proper coverage of all functional areas
- Developed business through provision of top-notch customer service; consistently meet and exceed individual and branch sales goals via referrals, new client engagement, and account retention
- Promoted sales and service culture by coaching, guiding, and training assigned staff; delivered leadership and motivation for the team; effectively delegate tasks to branch personnel to ensure efficient resource utilization
- Project managed the creation of the Opening / Closing Policy, holding accountability for project scoping, process controls, delivery coordination, and compliance assurance
- Interfaced with professionals to facilitate successful development and integration of the AML (Anti Money Laundering), FATCA (Foreign Account Tax Compliance Act), and Global Sanctions Policies
VP Branch Manager
BankUnited
01.2012 - 01.2013
- Managed daily performance of multiple full-service branch locations; successfully led and accomplished enhancement projects to optimize operations, product sales and customer service (SLA)
- Retained large customers, developed perspective referral business, and produced new sales to ensure individual and branch targets were met and or exceeded
- Handled resource planning and allocation to facilitate cost-efficiency of on-going programs; assessed project metrics and implemented corrective action to resolve deviations
- Conducted operational audits and follow-up reviews to sustain legal and regulatory compliance; developed solutions for identified deficiencies and oversaw implementation
- Handled sales calls and led customer meetings to maximize account revenues, improved engagement of local business owners, and strengthened company position within the market
VP Branch Manager
Marine Bank & Trust Co
01.2007 - 01.2012
- Spearheaded B2B sales; forged strong relationships with local businesses, trained sales team, and managed key accounts; oversaw forecasting, fiscal and account management, conducted daily audits on controls and monetary instruments, enforced policy and procedural compliance
- Managed risk identification, management, litigation, bankruptcy, and restructuring efforts; ensured consistent attainment of operational objectives by contributing to strategic planning process
- Held full accountability for fiscal management, reporting, and business development efforts; supported business and community objectives for growth and recovery
- Minimized losses and exposure to litigation by developing strategies to exit or upgrade loan relationships; assisted staff with potential problem credits
- Oversaw profitability, daily operations, and compliance with the regulatory and internal controls
- Acted as a Commercial and Residential loan underwriter; handled risk and profitability analyzes for loan portfolio, presented at ACLO committees
Education
Diploma of Completion -
University of Florida, Florida School of Banking
FloridaLife and Variable Annuity License -
The Florida Department of Financial Services
FloridaExecutive Master of Science - Asset Management Practice, Compliance and Regulation
Regulatory Compliance Association
Chartered Regulatory Analyst (CRA) -
Regulatory Compliance Association
Skills
- MS Office Suite
- Google Suite
- Salesforce
- Factorsoft
Timeline
Team Lead, Factoring
WEX Inc
01.2019 - Current
Operations Manager
Fox Business Group
01.2015 - 01.2019
Senior Branch Manager
HSBC Limited
01.2013 - 01.2015
VP Branch Manager
BankUnited
01.2012 - 01.2013
VP Branch Manager
Marine Bank & Trust Co
01.2007 - 01.2012
Diploma of Completion -
University of Florida, Florida School of Banking
Life and Variable Annuity License -
The Florida Department of Financial Services
Executive Master of Science - Asset Management Practice, Compliance and Regulation
Regulatory Compliance Association
Chartered Regulatory Analyst (CRA) -
Regulatory Compliance Association
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