Denise Villa-Ortega
Las Cruces,NM
Summary
Talented SR. Associate Integrated Sales Support goes above and beyond basic administrative tasks and takes on multiple projects at once. Excellent work ethic and strength in boosting company morale.
Overview
17
17
years of professional experience
Work History
SR. Associate Integrated Sales Support
AT&T Mobility
07.2017 - Current
- Earned internal promotion over other qualified candidates to SR. Associate Integrated Sales Support.
- Boosted overall team morale by creating a positive work environment and encouraging open communication channels among colleagues.
- Perform monthly inventory count to ensure accurate stock levels and efficient operations.
- Dispatch experts to capitalize on the best job opportunities and ensure they successfully close deals with customers.
- Maintain all fleet by scheduling PM's, maintain fleet records such as vehicle inspection, updated insurance cards, and current registration.
- Keeping monthly paperwork in order to maintain organized records of transactions, inventory, and other relevant documentation. This ensures clarity, transparency and compliance.
- Prioritized tasks to meet tight deadlines, pitching in to assist others with project duties.
- Worked varied hours to meet seasonal and business needs.
- Completed daily logs for management review.
- Developed and implemented strategies to streamline office operations.
- Trained and supervised employees on office policies and procedures.
- Followed detailed directions from management to complete daily paperwork and computer data entry.
Sales Support Representative
AT&T Mobility
04.2011 - 05.2017
- Performed monthly inventory audits and reconciled discrepancies.
- Maintained 100% performance score in monthly device audits from 2011 to 2017.
- Greeted visitors and callers to handle their inquiries or direct them to the appropriate representative according to their needs.
- Processed paperwork and performed other duties as assigned by management.
- Attended monthly back office audit/inventory calls with district and regional management.
- Set up and managed paper or electronic filing systems, recording information, updating paperwork, and maintaining documents, such inventory, correspondence, and other pertinent material.
- Scheduled and confirmed appointments for clients, customers, or supervisors.
- Located and attached appropriate files to incoming correspondence requiring replies.
- Learned to operate new office technologies as they are developed and implemented.
- Coordinated meetings with management and staff about organizing resets to maintain 100% completion rate twice a month.
Greeter
Alltel wireless
07.2007 - 04.2011
- Greeted visitors or callers and handle their inquiries or direct them to the appropriate representative according to their needs.
- Completed forms in accordance with company procedures.
- Made copies of correspondence or other printing materials.
- Prepared deposits for courier pick up.
- Provided service to customers, such as order placement or account information.
- Maintained a clean and organized entrance area, contributing to a positive first impression for visitors.
- Answered customer questions and pointed individuals in right directions.
- Helped create an enjoyable environment for customers by engaging in friendly conversation while they waited in line.
- Managed crowd control during peak hours, maintaining order and safety while minimizing wait times for guests.
Education
Onate High School
05.2000
Skills
- Training and mentoring
- Performance monitoring
- Team Leadership
- Team Supervision
- Schedule Management
- Bookkeeping
- Inventory Control
- Schedule development
- Time Management
- Customer Service
- Decision-Making
- Attention to Detail
- MS Office
- New Hire Training
- Relationship Building
- Computer Skills
- Customer Relationship Management (CRM)
- Cross-Functional Teamwork
- Order Fulfillment
- Data Entry
- Work Planning and Prioritization
- Customer interaction
- Management Support
- Customer Engagement
- Performance Improvement
- Record and File Management
- Cash Handling
- Performance Evaluations
- Research abilities
- Shipment Processing
- Workplace Safety
Languages
English
Native or Bilingual
Timeline
SR. Associate Integrated Sales Support
AT&T Mobility
07.2017 - Current
Sales Support Representative
AT&T Mobility
04.2011 - 05.2017
Greeter
Alltel wireless
07.2007 - 04.2011
Onate High School