Denise Villapando
Bakersfield,CA
Summary
Experienced with patient registration, ensuring accurate data entry and patient confidentiality. Utilizes strong communication skills to facilitate positive interactions and efficient processes. Knowledge of healthcare systems and administrative protocols.
Overview
20
20
years of professional experience
Work History
Receptionist
Clinica Sierra Vista
12.2007 - Current
- Greet incoming visitors and customers professionally and provide friendly assistance.
- Confirm appointments, Schedule appointments, update client records.
- Perform clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Answered phone promptly and direct incoming calls to correct offices.
- Keep reception area clean and neat to give visitors positive first impression.
- Verify medical/ insurance eligibility.
- Take co-payments. Handle cash transactions & keep records.
Cashier
Dragon Express
06.2005 - 03.2007
- Greeted customers entering restaurant and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
Education
High School Diploma -
Arvin High School
Arvin, CA06-2003
Skills
- Patient registration
- HIPAA compliance
- Payment collection
- Data entry
- Bilingual certified
- Appointment scheduling
- Data inputting
- Front desk operations
- EMR / EHR
- Telephone etiquette
- Epic systems
Timeline
Receptionist
Clinica Sierra Vista
12.2007 - Current
Cashier
Dragon Express
06.2005 - 03.2007
High School Diploma -
Arvin High School
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