Denise Vincent
El Segundo,CA
Summary
Dynamic Office Manager with a proven track record at AKK Auto Service, excelling in customer service and organizational skills. Enhanced operational efficiency through standardized procedures and effective training programs. Demonstrated reliability and problem-solving abilities, ensuring smooth office functions and exceptional client satisfaction.
Overview
22
22
years of professional experience
Work History
Office Manager
AKK Auto Service
10.2016 - 09.2023
- Oversaw daily office functions to maintain smooth operations.
- Coordinated scheduling for technicians to optimize resource allocation and minimize downtime.
- Oversaw inventory management and procurement processes for automotive parts and supplies.
- Implemented standardized procedures to enhance customer service and streamline communication.
- Developed training programs for new staff to promote operational efficiency and reduce onboarding time.
- Maintained accurate records of financial transactions, ensuring compliance with company policies.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
Ticket Agent
American Airlines
07.2001 - 09.2018
- Processed ticket transactions efficiently using Sabre reservation system.
- Assisted passengers with itinerary changes and special requests to enhance customer satisfaction.
- Coordinated baggage handling and tracking to minimize delays and ensure timely delivery.
- Provided training and support for new ticket agents, fostering a collaborative team environment.
- Resolved customer inquiries and issues promptly, improving overall service quality.
- Researched and resolved customer ticketing issues to promote satisfaction.
Education
High School Diploma - Customer Service
Bell High
Bell City, LA06.1976
Skills
- Customer service
- Office management
- Organizational skills
- Office administration
- Customer relations
- Payroll processing
- Bookkeeping
- Employee supervision
- Travel coordination
- Attention to detail
- Problem-solving abilities
- Multitasking
- Reliability
- Customer service management
Timeline
Office Manager
AKK Auto Service
10.2016 - 09.2023
Ticket Agent
American Airlines
07.2001 - 09.2018
High School Diploma - Customer Service
Bell High