Denise vonNiederhausern
Frazee,MN
Summary
With a proven track record at Sanford Health Clinic, I excel in enhancing patient satisfaction and streamlining processes. My expertise in HIPAA compliance and insurance verification, combined with exceptional interpersonal skills, has significantly improved revenue cycle management. I'm known for my adaptability and commitment to providing outstanding customer service, fostering a positive and efficient healthcare environment.
Overview
13
13
years of professional experience
Work History
Sales and Services Associate
US Post Office
02.2024 - Current
- Engaged in friendly conversation with customer to better uncover individual needs.
- Listened to customer needs and desires to identify and recommend optimal products.
- Built customer loyalty and retention by delivering excellent shopping experiences.
Lead Patient Access Representative
Sanford Health Clinic
10.2013 - 02.2024
- Reduced wait times for patients through efficient scheduling and coordination with clinical staff.
- Improved revenue cycle management by verifying insurance eligibility and obtaining necessary authorizations.
- Maintained strict adherence to HIPAA regulations, protecting sensitive patient information from unauthorized access or disclosure.
- Managed high call volumes effectively while maintaining a positive attitude and professional demeanor at all times.
- Enhanced patient satisfaction by streamlining registration processes and ensuring timely appointments.
- Promoted a positive workplace culture by demonstrating respect, empathy, and professionalism in all interactions with patients, colleagues, and other stakeholders.
- Facilitated strong communication and collaboration within the department by organizing regular team meetings and initiating open discussions on areas of concern or potential improvement.
- Developed comprehensive training materials for new hires, leading to faster onboarding and increased employee confidence in their roles.
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Answered incoming calls, scheduled appointments and filed medical records.
- Verified patient insurance eligibility and entered patient information into system.
- Provided excellent customer service to patients and medical staff.
- Greeted and assisted patients with check-in procedures.
- Processed payments using cash and credit cards, maintaining accurate records of transactions.
- Facilitated communication between patients and various departments and staff.
- Responded to inquiries by directing calls to appropriate personnel.
- Trained new staff on filing, phone etiquette and other office duties.
- Worked with patients to ascertain issues and make referrals to appropriate specialists.
Home Health Aide
Diamond Willow Assisted Living
06.2011 - 10.2013
- Helped patients maintain personal hygiene through bathing, grooming, and toileting assistance when necessary for dignity preservation.
- Maintained a clean and safe home environment for patients, reducing falls and accidents.
- Assisted clients with daily living activities, enhancing their independence and quality of life.
- Performed light housekeeping duties including laundry linen changes sweeping vacuuming and mopping ensuring a clean and organized living space for patients.
- Performed laundry, grocery shopping and other light housekeeping duties as instructed by client.
- Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
- Improved patient well-being by providing compassionate and attentive personal care.
- Assisted with meal planning and preparation according to dietary restrictions, meeting nutritional needs while adhering to personal preferences.
- Completed entries in log books, journals, and care plans to accurately document and report patient progress.
- Provided mobility assistance such as walking and regular exercising.
- Completed thorough documentation of patient care activities, maintaining accurate records for effective communication amongst the healthcare team.
- Safely transferred patients using appropriate equipment such as Hoyer lifts or gait belts minimizing injury risks.
- Encouraged patients to participate in safe physical activity to help boost mood and improve overall wellness.
- Promptly responded to emergency situations such as falls or medical crises providing immediate care and contacting appropriate personnel when necessary.
- Administered medications as prescribed, ensuring proper dosage and timely administration for optimal health outcomes.
- Provided emotional support to patients and families during difficult times, promoting a positive atmosphere conducive to healing.
- Monitored changes in clients' conditions to report concerns to supervisor.
Education
No Degree - Art Education
University of Minnesota - Duluth
Duluth, MNHigh School Diploma -
Detroit Lakes Senior High School
Detroit Lakes, MN05.1985
Skills
- Customer Service
- Time Management
- Attention to Detail
- Computer Skills
- HIPAA Compliance Knowledge
- Problem-Solving
- Team Leadership
- Calm and Effective Under Pressure
- Excellent Communication
- Registration and Scheduling
- Caring and Empathetic
- Adaptability and Flexibility
- Reliability and Dedication
- Insurance verifying
- Insurance Authorizations
- Self Motivation
Timeline
Sales and Services Associate
US Post Office
02.2024 - Current
Lead Patient Access Representative
Sanford Health Clinic
10.2013 - 02.2024
Home Health Aide
Diamond Willow Assisted Living
06.2011 - 10.2013
No Degree - Art Education
University of Minnesota - Duluth
High School Diploma -
Detroit Lakes Senior High School