Denise Wada
Monterey Park,CA
Summary
Organized Team Leader builds positive rapport, inspire trust and guide teams toward achievement of organizational goals. Strong facilitator adept at working cross-departmentally with co-management and top-level leadership. Excellent trainer and mentor. Supportive Team Lead with 10 years of experience leading teams. Expert in following detailed production schedules with distinguished history of maximizing productivity. Committed to proactive reorganization for optimized safety and efficiency.
Overview
10
10
years of professional experience
1
1
Certificate
Work History
Clinician Success Management Team Lead
Applied Research Works
03.2021 - Current
- Coached team members in techniques necessary to complete job tasks.
- Trained new team members by relaying information on company procedures and safety requirements.
- Worked different stations to provide optimal coverage and meet production goals.
- Evaluated employee skills and knowledge regularly, training and mentoring individuals with lagging skills.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Took on additional job duties during unexpected backlog, resulting in meeting project target date.
- Prepared detailed reports on updates to project specifications, progress, identified conflicts and team activities.
- Set up and calibrated machinery to meet specific production requirements and meet desired tolerances.
- Designed strategic plan for component development practices to support future projects.
Quality Improvement Specialist
Providence Saint Joseph Medical Center
11.2015 - 11.2020
- Completed site visits to conduct assessments.
- Applied knowledge of AMP/IHA quality measures to make insightful observations of deviations and successes.
- Documented and reported issues with compliance, standards of care and quality assurance requirements.
- Compiled review data and produced detailed reports for use by Provider Relations and Affiliated Medical Directors.
- Developed quality improvement plans, policies and operational guidelines.
- Assessed ongoing operations against standards.
- Evaluated competency of clinical staff, documenting performance and recommending improvements.
- Created and implemented effective care plans.
- Reported problems and concerns to management.
- Determined root cause of deviations and non-conforming results and implemented appropriate corrective and preventive actions throughout product development process.
- Provided training to over 5,000 onboarding team members in 5 years.
Optum Rx
Optum/United HealthCare
01.2012 - 01.2015
- Acquire and maintained home Infusion , long term care, and specialty drug pharmacy for leading PBM (Pharmacy Benefit Management). Negotiate contract terms.
- Prepared, reviewed and evaluated contracts for compliance of legality and for profitability if applicable. Edited or amended contracts and handled term of contract breach.
- Ensured collaborated with sales to attain complain growth and business goals by working with clients to identify and leverage solutions to meet business needs
Education
Bachelor of Science - Organizational Leadership
Azusa Pacific University
Azusa, CA06.2006
Skills
- Employee Management
- Verbal and Written Communication
- Performance Evaluations
- Project Deadlines
- Team Monitoring
- Team Player
Certification
- Licensed Pharmacy Technician 1995-Present
Timeline
Clinician Success Management Team Lead
Applied Research Works
03.2021 - Current
Quality Improvement Specialist
Providence Saint Joseph Medical Center
11.2015 - 11.2020
Optum Rx
Optum/United HealthCare
01.2012 - 01.2015
Bachelor of Science - Organizational Leadership
Azusa Pacific University
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