Denise Wada
Monterey Park,CA
Summary
Hardworking account manager with several years of experience working directly with clients to service accounts. Expert at communication and applying targeted salesmanship techniques to achieve sales goals. Successful at increasing revenue with new accounts while maintaining relationships with existing ones.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Provider Engagement Account Manager
Centene
Woodland Hills, CA
06.2024 - Current
- Expertise in Medicare, Medi-Call/Medicaid and multiple business lines
- Nurtured ongoing relationships with primary clients to ensure their contentment
- Developed detailed reports on account performance
- Trained providers and office staff on Cozeva, Provider Portal, and other various Centene office products
- Analyzed client data and identified opportunities for growth, and root cause analysis
- Swiftly rectified client issues.
- Developed strategies to increase revenue from existing accounts.
- Solicited feedback from customers on their experience with products or services.
- Participated in brainstorming sessions to develop new ideas for business development initiatives.
- Acted as main point of contact in matters relating to client concerns and needs.
- Renewed existing accounts by building relationships with clients.
Clinicain Success Manager
Applied Research Works/Cozeva
Fremont , CA
03.2021 - 06.2023
- Identified client needs and developed strategies to meet them.
- Provided guidance on best practices for success management.
- Conducted regular meetings with clients to review progress and discuss improvements.
- Developed processes and procedures to ensure successful customer onboarding.
- Monitored customer usage of products and services to identify areas of improvement.
- Documented feedback from customers, stakeholders, and team members in order to improve service quality.
- Maintained relationships with existing customers by providing support and responding promptly to inquiries.
- Coached team members on customer service techniques and problem-solving skills.
- Facilitated workshops and webinars to educate customers and drive engagement.
- Met with customers to discuss best practices and drive outcomes.
Quality Improvement Specialist
Providence Saint Joseph Heritage
Anaheim, CA
11.2015 - 11.2020
- Conducted reviews of quality improvement plans to identify areas for improvement and ensure compliance with applicable regulations.
- Analyzed data related to patient outcomes, customer satisfaction surveys, and other metrics to identify opportunities for process improvements.
- Created detailed reports outlining key findings from quality assurance activities and proposed solutions for identified issues.
- Trained personnel on best practices in order to promote a culture of continuous improvement within the organization.
- Assisted in the development of risk management policies and procedures that adhere to regulatory requirements.
- Checked skill, compliance and competency of healthcare staff, tracking performance indicators, and suggesting improvements.
- Facilitated regular instructional workshops for healthcare staff
Education
Bachelor of Science - Organizational Leadership
Azusa Pacific University
Azusa, CA06-2006
Skills
- Data Analytics
- Customer Service
- Product Training
- Excellent communication skills
- Cozeva
- Performance Tracking
- Relationship Building
- Client rapport
Certification
- California Pharmacy Technician License, TCH 23965
- First Aid, CPR, and AED, American Heart Association
Languages
Japanese
Limited
Affiliations
- Monterey Park, CERT Member (Community Emergency Response Team)
- Jets/ Jetts Basketball, Advisory Board Member
Timeline
Provider Engagement Account Manager
Centene
06.2024 - Current
Clinicain Success Manager
Applied Research Works/Cozeva
03.2021 - 06.2023
Quality Improvement Specialist
Providence Saint Joseph Heritage
11.2015 - 11.2020
Bachelor of Science - Organizational Leadership
Azusa Pacific University
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