Denise Walters
Newark,New Jersey
Summary
To obtain a employment at your organization where my skills set can be challenged, and my drive for personal and professional growth can be utilized. Versatile Human Resources Specialist offers recruitment, policy development and office management expertise paired with outstanding multitasking and communication abilities. Goal-oriented professional over 15 years of comprehensive experience retaining employee relations. Commended for superior performance and consistently going above and beyond to exceed goals.
Overview
7
7
years of professional experience
Work History
Human Resources Specialist
Interim HealthCare
Columbia, MD
01.2022 - Current
- Developed and implemented new employee onboarding process.
- Provided guidance to managers on disciplinary action and performance management.
- Reviewed job descriptions, identified necessary changes and updated accordingly.
- Created training materials for new hires and provided orientation sessions.
- Conducted exit interviews with departing employees to identify areas of improvement in the organization.
- Analyzed workforce data to develop strategies that address recruitment needs.
- Managed applicant tracking system to ensure accurate records of applicants and employees are maintained.
- Advised management on legal compliance related to employee relations matters such as FMLA, ADA, EEO.
- Maintained confidential personnel files in accordance with applicable laws and regulations.
- Assisted in developing policies and procedures for the Human Resources Department.
- Organized recruitment events such as career fairs and open houses.
- Developed compensation plans including salary surveys, job evaluations, bonus plans.
- Conducted investigations into workplace complaints or grievances raised by employees.
- Drafted offer letters and employment contracts according to company guidelines.
CUSTOMER SERVICE REPRESENTATIVE
Pacific Atlantic Handing
Newark, New Jersey
04.2019 - 05.2022
- Check in passengers at check-in counter and direct passengers to their proper gate
- Input Passenger Data
- Processed all flight accommodations
- Monitored the gates
- Managed aircraft boarding by ticketed passengers
- Supervised baggage check-In by passengers.
ADMINSTRATIVE ASSISTANT/ HUMAN RESOURCES ASSISTANT
Fawema Enterprise
Maryland, MD
07.2017 - 04.2019
- Conduct interviews and processed job applications
- Maintained company policies and Human Resources
- Managed events calendar
- Created Weekly Nurses' schedules.
CUSTOMER SERVICE AGENT SUPERVISOR
LIAT CARRIBBEAN AIRLINES (GUYANA)
- 12.2016
- Search & seal aircraft
- Control boarding gates
- Security checks at TSA 2.
Education
Customer Service Training Certificate -
Institute of Development
01.2009
Industrial Relations Certificate -
Critchlow Labor College
01.1994
High School Diploma -
Christ church Secondary School
01.1985
Skills
- WINDOWS
- SIAT
- EXCEL
- WORD
- BASIC COMPUTER PROGRAMMING
- CUSTOMER SERVICE
- Personnel engagement
- Policies implementation
- Talent management
- Management Development
Affiliations
- Gardening
- Decorating
- Cooking
Timeline
Human Resources Specialist
Interim HealthCare
01.2022 - Current
CUSTOMER SERVICE REPRESENTATIVE
Pacific Atlantic Handing
04.2019 - 05.2022
ADMINSTRATIVE ASSISTANT/ HUMAN RESOURCES ASSISTANT
Fawema Enterprise
07.2017 - 04.2019
CUSTOMER SERVICE AGENT SUPERVISOR
LIAT CARRIBBEAN AIRLINES (GUYANA)
- 12.2016
Customer Service Training Certificate -
Institute of Development
Industrial Relations Certificate -
Critchlow Labor College
High School Diploma -
Christ church Secondary School