Summary
Overview
Work History
Education
Skills
Timeline
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Denise Ward

Croydon,PA

Summary

Dynamic professional with extensive experience as a Caregiver at Diane Ward, excelling in quality management and emotional support. Proven ability to enhance patient comfort and independence while maintaining confidentiality. Skilled in administrative tasks and invoice processing, demonstrating strong organizational skills and a commitment to fostering positive relationships.

Professional administrative professional with proven track record in office management and organizational efficiency. Skilled in streamlining operations, managing records, and improving workflow processes. Strong focus on team collaboration and achieving results, consistently adapting to changing needs. Known for reliability, problem-solving abilities, and effective communication.

Results-driven administrative professional with history of optimizing office processes and supporting executive teams. Known for reliability and adaptability in dynamic work environments. Skilled in document management, data entry, and fostering collaborative teamwork to achieve organizational goals.

Overview

34
34
years of professional experience

Work History

Caregiver

Diane Ward
01.2023 - Current
  • Assisted clients with activities of daily living, promoting independence and quality of life.
  • Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
  • Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
  • Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Built strong relationships with clients to deliver emotional support and companionship.
  • Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
  • Maintained a safe and clean environment for patients, reducing risks and ensuring optimal health outcomes.
  • Enhanced patient comfort by providing compassionate and attentive care, addressing individual needs and preferences.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Assisted patients with self-administered medications.
  • Contributed to a positive atmosphere for patients by using effective communication and active listening skills.
  • Provided safe mobility support to help patients move around personal and public spaces.
  • Administered medications as prescribed, ensuring accurate dosage and timely administration for maximum efficacy.
  • Provided emotional support to patients and their families during challenging times, fostering trust and strong relationships.
  • Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
  • Prioritized patient dignity, privacy, and autonomy during all aspects of care provision.
  • Supported clients with mental support and physical activities to accomplish quality of life and sustain needs.

Chief Clerk Mechanical Dept

AMTRAK
12.1991 - 01.2007
  • Negotiated contracts with vendors to secure the best possible prices for goods or services.
  • Processed invoices accurately and efficiently, ensuring timely payments from clients and vendors alike.
  • Oversaw the implementation of new software systems, improving overall productivity within the organization.
  • Coordinated travel arrangements for executives, minimizing costs while maximizing comfort during business trips.
  • Handled confidential information with discretion, maintaining the integrity of sensitive company data.
  • Assisted executive-level staff members in preparing reports and presentations, ensuring accuracy and professionalism at all times.
  • Liaised between departments to facilitate smooth cooperation on projects involving various teams.
  • Increased efficiency by streamlining office processes and implementing new organizational systems.
  • Developed effective filing systems, reducing time spent searching for documents and increasing overall efficiency in the office environment.
  • Handled payroll for 150 employees, processing time cards, liaised with Payroll Department
  • Obtain any information for employees such as insurance benefit information, union rules, processes and problems including payroll.
  • Preparation of Monthly Budget Report
  • Liaised with Union Representatives regarding employee rules and regulations
  • Attended and typed up "minutes" for employee trials liaising with Hearing Office personnel
  • Had knowledge of all union rules including: IBEW, TCU, TWU, IAMAW, IBFO, ARASA, etc. including typing up Union Rosters
  • Typed up weekly Job Posting Bulletin. Handled all bumps and bids by employees
  • Handled all Furloughs, Abolishments, dismissals, terminations and medical appointments for leave and return of employees
  • Scheduled all re-certification classes for employees
  • Ordered all office supplies and parts for Laborers
  • Maintaining and updating all employee files
  • Communication with Yardmaster for delays or accidents

Education

Business Classes

Pennsbury High School
Fairless Hills, PA
06-1985

Skills

  • Quality control
  • Quality management
  • File and database management
  • Administrative support
  • Schedule and calendar management
  • Mail handling
  • Telephone etiquette
  • File maintenance
  • Administrative tasks
  • Research
  • Basic accountin
  • Expense reports
  • Information security
  • Meeting coordination
  • Record preparation
  • Travel arrangements
  • Records retrieva
  • Confidentiality
  • Scanning and copying
  • Teamwork
  • Problem-solving
  • Time management
  • Attention to detail
  • Flexible and adaptable
  • Multitasking
  • Reliable and punctual
  • Organizational skills
  • Professional and mature
  • Invoice processing

Timeline

Caregiver

Diane Ward
01.2023 - Current

Chief Clerk Mechanical Dept

AMTRAK
12.1991 - 01.2007

Business Classes

Pennsbury High School

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Denise Ward