Denise Weaver
Douglasville,GA
Summary
Dynamic customer service professional with extensive experience at Modivcare, excelling in reservation management and conflict resolution. Proven ability to enhance customer satisfaction through effective communication and efficient scheduling. Adept at data entry and maintaining accurate records, ensuring seamless operations in fast-paced environments. Committed to delivering exceptional support and solutions.
Overview
15
15
years of professional experience
Work History
Customer Service Representative iii
Modivcare
11.2020 - Current
- Speaking with customers on a daily basic and answering their transportation questions, scheduling, meals and lodging approval, or reasons, why reservation was denied modifying, rerouting and canceling customer reservations.
Clerk
Corporate temps
01.2020 - 03.2020
- Prepare records for off-site storage, maintain file room logs for tracking location of files.
- Assist in greeting visitors, answering phones and directing calls, typing memos, emails, and Handling confidential materials.
ADMIN SUPPORT
Americold
09.2019 - 12.2019
- Working in a transportation distribution center performing variety of administrative functions.
- Assist, in editing, inputting and looking up data as needed.
- Check status on appointments and departures, called different offices, regarding placement on work orders.
BREAKFAST ATTENDANT
Home Suite 2 by Hilton
04.2019 - 09.2019
- Setting up and maintaining the breakfast bar and taking inventory on food and supplies as needed each day.
CLERK/ADMIN SUPPORT
Abacus Corporation
01.2017 - 12.2018
- Responsibilities included title verification, general filing and processing payments.
- Work on On taxpayers, records to assist in debt collection, audits and verifying information on file and report revenue owed to IRS.
CUSTOMER SERVICE SUPPORT
Kroger
07.2010 - 07.2015
- Work as cashier and assisted with front end support and merchandising.
Education
Bachelor Degree - business management
West Virginia State College
Institute, WVSkills
- Customer service
- Data entry
- Reservation management
- Scheduling appointments
- Communication skills
- Conflict resolution
Timeline
Customer Service Representative iii
Modivcare
11.2020 - Current
Clerk
Corporate temps
01.2020 - 03.2020
ADMIN SUPPORT
Americold
09.2019 - 12.2019
BREAKFAST ATTENDANT
Home Suite 2 by Hilton
04.2019 - 09.2019
CLERK/ADMIN SUPPORT
Abacus Corporation
01.2017 - 12.2018
CUSTOMER SERVICE SUPPORT
Kroger
07.2010 - 07.2015
Bachelor Degree - business management
West Virginia State College
Similar Profiles
KIMBERLY M JACKSONKIMBERLY M JACKSON
Member Service Specialist at ModivCareMember Service Specialist at ModivCare
Ethan BosleyEthan Bosley
HR Generalist at ModivcareHR Generalist at Modivcare
Nicole PolsonNicole Polson
RCM Contractor Manager at ModivcareRCM Contractor Manager at Modivcare
John FryJohn Fry
Vice President, Transportation at ModivcareVice President, Transportation at Modivcare
Tyleshia WarrenTyleshia Warren
Advanced Medical Support Assistant at Atlanta VA Medical CenterAdvanced Medical Support Assistant at Atlanta VA Medical Center