Summary
Overview
Work History
Education
Skills
Timeline
Generic

Denise Weimer

Gahanna

Summary

Dynamic Sr. Consultant at TTEC Digital with a proven track record in Customer Experience Optimization and Operational Excellence. Expert in integrating CRM strategies to enhance service delivery, while fostering collaboration and mentoring teams. Achieved significant improvements in client satisfaction through innovative problem-solving and strategic initiatives, driving profitability and operational efficiency.

Overview

26
26
years of professional experience

Work History

Sr. Consultant

TTEC Digital
08.2006 - Current
  • Supported project teams by conducting research and gathering data for strategic initiatives.
  • Assisted in the development of client presentations, ensuring clarity and professionalism.
  • Collaborated with cross-functional teams to streamline project workflows and improve communication.
  • Contributed to process documentation, enhancing team understanding of operational procedures.
  • Developed training materials to support onboarding processes for new consultants.
  • Maintained accurate records of project progress, facilitating timely updates for stakeholders.
  • Mentored junior consultants, helping them enhance their skills and contribute more effectively to projects.
  • Delivered high-quality solutions for clients through comprehensive research and analysis of industry trends.
  • Developed innovative strategies to address complex business challenges, resulting in increased profitability for clients.
  • Increased client satisfaction by providing tailored consulting services and effective problem-solving strategies.
  • Exceeded customer requirements with accurate and deliverable solutions.
  • Troubleshot issues by understanding issue, diagnosing root cause and coming up with effective solutions.
  • Facilitated workshops with clients to identify pain points, establish goals, and define actionable steps towards achieving desired outcomes.
  • Built strong relationships with clients through consistent communication and proactive problem-solving efforts.
  • Evaluated customer needs and feedback to drive product and service improvements.
  • Developed effective improvement plans in alignment with goals and specifications.
  • Devised and implemented processes and procedures to streamline operations.
  • Optimized customer experience by delivering superior services and effectively troubleshooting issues.

VP of Operations

JMPMorgan Chase
01.2004 - 08.2006
  • Streamlined operational processes to enhance efficiency and reduce costs.
  • Implemented strategic initiatives that improved service delivery and customer satisfaction.
  • Led cross-functional teams to optimize supply chain management and inventory control.
  • Developed and executed performance metrics to monitor operational effectiveness and drive improvements.
  • Analyzed data trends to inform strategic decision-making, enhancing overall business performance.
  • Collaborated with senior leadership to align operational goals with organizational objectives, ensuring synergy across departments.
  • Evaluated existing workflows to identify inefficiencies and propose innovative solutions that enhance productivity across the organization.
  • Fostered a culture of continuous improvement within the organization by implementing best practices in operations management and providing ongoing training for staff members.
  • Mentored team members on best practices in operations management, fostering a culture of continuous learning and growth within the organization.
  • Championed lean manufacturing principles, reducing waste and increasing overall output.
  • Enhanced operational efficiency by streamlining processes and implementing cost-saving measures.
  • Established and directed successful programs focused on Capacity Management.
  • Reduced operational risks while organizing data to forecast performance trends.

Operations Manager

JPMorgan Chase
01.2000 - 01.2004
  • Oversaw daily operations, ensuring efficiency and adherence to company policies.
  • Developed and implemented process improvements to enhance productivity across departments.
  • Managed cross-functional teams, fostering collaboration and driving operational excellence.
  • Led training sessions for staff, enhancing skills and improving overall team performance.
  • Collaborated with senior management on strategic initiatives to align departmental goals with business objectives.
  • Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
  • Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
  • Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
  • Led hiring, onboarding and training of new hires to fulfill business requirements.
  • Developed and maintained relationships with external vendors and suppliers.
  • Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
  • Analyzed and reported on key performance metrics to senior management.
  • Directed initiatives to improve work environment, company culture or overall business strategy.
  • Analyzed data trends to identify potential bottlenecks in operations workflow, implementing strategies to mitigate risks accordingly.
  • Led successful change initiatives, ensuring seamless transitions during organizational restructuring efforts.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
  • Analyzed workflow processes, identifying bottlenecks and optimizing resource allocation.

Education

Secretarial Administration

Bradford School
OH
08-1988

Skills

    Customer Experience (CX) Optimization

    Denise has worked collaboratively with clients to help define CX initiatives optimizing customer service delivery and experiences in healthcare, financial services, and automotive She is adept creating and understanding end-to-end value streams, mapping and identifying irregularities, highlighting customer touch points, processes, training needs, and identifying technological gaps and pain points for optimized CX delivery

    CRM and Contact Center Integration

    Denise helps customers develop the agent and customer experience by aligning to the organizations CRM strategy by integrating people, processes, and technology, she defines the required system integrations with the CRM to provide the best possible experience for the customer and agent

    Operational Excellence

    Denise has extensive experience in applying Lean Sigma in bank operations, outpatient and inpatient clinical settings in health care, insurance, along with data center operations within outsourced information technology including hands-on experience of driving company profit improvement initiatives, ranging from incremental business improvement through to full restructuring & downsizing

Timeline

Sr. Consultant

TTEC Digital
08.2006 - Current

VP of Operations

JMPMorgan Chase
01.2004 - 08.2006

Operations Manager

JPMorgan Chase
01.2000 - 01.2004

Secretarial Administration

Bradford School

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