Denise Weir
Summary
Versatile professional with a track record of efficiency and strong customer service skills. Strong ability to find and correct clerical errors in documentation. Self motivated and able to multitask while maintaining fluctuations in workload. Adaptable to change in work tasks and environment.
Overview
20
20
years of professional experience
Work History
Reading Interventionist
Americorps
06.2018 - 06.2020
- Supported the development of phonemic awareness and decoding skills through targeted activities, promoting fluent reading in struggling learners.
- Built strong relationships with parents and teachers, establishing open communication lines and sharing resources to reinforce at-home practice of learned skills.
- Interpreted student assessment data to ascertain best intervention methods.
Team Member
Target
10.2014 - 06.2016
- Performed multiple tasks in the same shift. Some examples include: guest services, telephone operator, and reorganization of product placements.
- Learned all required tasks quickly to maximize performance.
- Developed strong customer service and product knowledge skills to enhance individual and team performance.
Health Information Manager
New River Medical Group/Nursing Care Facility
09.2012 - 02.2013
- Collaborated closely with physicians and nursing staff to improve quality of patient records documentation.
- Maintained relationships with medical providers, suppliers, and reporters.
LTC Insurance Case Manager
Allianz Life Insurance Company of North America
06.2000 - 12.2009
- Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
- Conducted thorough assessments of client and agent situations, identifying issues, goals, and necessary interventions.
- Monitored ongoing cases closely, adjusting case management strategies as needed based on evolving circumstances or new information.
Education
Associate Degree - Health Information Technology
Rasmussen College
St. Cloud, MN09.2011
Skills
- Case Management experience
- Customer Service background
- Problem-solving abilities
- Call center experience
- Follow-up skills
Timeline
Reading Interventionist
Americorps
06.2018 - 06.2020
Team Member
Target
10.2014 - 06.2016
Health Information Manager
New River Medical Group/Nursing Care Facility
09.2012 - 02.2013
LTC Insurance Case Manager
Allianz Life Insurance Company of North America
06.2000 - 12.2009
Associate Degree - Health Information Technology
Rasmussen College
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