Denise Whelan
White Oak,Pennsylvania
Summary
Analytical Systems Engineer with hands-on experience in areas of system administration, implementation and support. Knowledgeable and seasoned professional recognized for outstanding maintenance and troubleshooting abilities coupled with solid experience in various application stacks. Dedicated to implementing innovative solutions to solve technical challenges.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Systems Engineer
All Covered
Baltimore, MD
02.2008 - 11.2018
- Ensured comprehensive system documentation was consistently up-to-date, covering installation procedures, operational guidelines, and user manuals.
- Managed configuration and monitoring of network devices such as routers, switches, firewalls, and wireless access points across multiple platforms.
- Installed and configured server hardware components such as processors, memory modules, hard drives, RAID controllers, power supplies.
- Performed software installations of Windows Server operating systems and applications.
- Addressed and resolved technical difficulties across diverse areas including servers, networks, storage systems, virtualization platforms and other IT infrastructure components.
- Implemented security measures to protect data from unauthorized access or malicious attacks.
- Monitored system performance using various tools and techniques to identify potential problems before they occur.
- Provided technical support for end-users by troubleshooting hardware and software issues remotely or onsite.
- Deployed patch updates to address identified vulnerabilities in the environment.
- Analyzed system logs to detect any irregularities that may indicate a problem with the system or its components.
- Assisted in setting up new users accounts in Active Directory and provided them with necessary permissions for accessing resources on the network.
- Upgraded existing hardware and software components when needed according to best practices.
- Installed and configured operating systems, application software and system management tools.
- Maintained security, backup and redundancy strategies to reduce threat of losing sensitive information permanently.
- Implemented disaster recovery solutions to minimize damage and resume normal business operations.
- Handled troubleshooting tasks for Local Area Networks, Wide Area Networks and voice systems to reduce network connectivity problems.
- Delivered comprehensive training to new team members from diverse IT companies, exposing them to multiple server and network setups.
Education
A+ Net+ MCP MCSA - Information Technology
ComputerTraining.com
Towson01-2008
Skills
- Root Cause Analysis
- Infrastructure development
- Client service and support
- Technical Support
Certification
- A+
- Net+
- MCP
- MCSA
Affiliations
- sewing, winemaking, amateur content creator
Accomplishments
- Employee of the Quarter 4/1/2017
Timeline
Systems Engineer
All Covered
02.2008 - 11.2018
A+ Net+ MCP MCSA - Information Technology
ComputerTraining.com
- A+
- Net+
- MCP
- MCSA
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