Denise Whisenhunt

Over seeing allergy shot clinic, preparing extracts, administering injections, organizing patient care schedules, ordering supplies and inventory. Coordinating training sessions for new employees on relevant topics such as safety protocols and compliance. Provided guidance and mentorship to junior staff members when needed. Basic patient care including vitals, blood draws, skin testing, charting, prescription renewals, and phone and patient portal care.

Created and implemented daily dispatch plans to ensure customer service levels were met within critical timelines. Resolved customer complaints in a timely manner. Communicated work orders, messages, or information to or from drivers by telephone or two-way radio. Trained, coached and mentored new hires in dispatch operations. Assisted with the development of new policies related to dispatch operation as needed.