Denise Whitehead Mancha
Summerville,SC
Summary
To Seek challenging assignments and responsibility, with and opportunity for growth.
Overview
8
8
years of professional experience
Work History
Dispatching & Logistics Manager
UNITS Moving and Portable Storage
07.2024 - Current
- Coached, mentored and trained team members in order to improve their job performance.
- Creating and sending contracts for moves.
- Researched various routes from origin to destination in order to minimize travel time and fuel costs; selecting shortest route available.
- Scheduled drivers daily for multiple moves.
- Daily follow-ups and outreach in the lead system to grow the business.
- Completed paperwork accurately including inventory lists of all items moved and delivery receipts.
- Managed inventory of moving supplies, restocking as necessary.
- Planned safe and practical routes based on traffic patterns, weather conditions and company policies.
- Charging customers daily for recurring rents and delivery fees.
Leasing Consultant
Friedlam Partners
12.2021 - Current
- Ensured that all paperwork was completed accurately in accordance with company policy.
- Processed move-outs by completing final walkthroughs, collecting keys, inspecting unit condition and preparing documentation for accounting purposes.
- Handled incoming calls regarding availability of units, pricing information and other inquiries.
- Developed marketing strategies aimed at increasing leasing activity within the community.
- Coordinated activities between management staff, vendors, contractors and government agencies as needed.
- Advised on rental policies and procedures to ensure compliance with applicable laws.
- Resolved tenant complaints promptly and professionally while maintaining positive relationships with residents.
- Maintained accurate records of prospective renters, applications and leases.
- Tracked leads using CRM software and followed up with interested parties.
- Conducted informative and personalized tours, resulting in new leases.
- Contacted and followed up with tenants on renewal notices.
- Recommended clarifications and changes in program policies to director of property management.
- Collect and processed rental payments
- Writ follow ups
Assistant Manager
Lendmark Financial
02.2020 - 12.2021
- Appraising vehicles
- Data Entry
- Filing
- Record Keeping
- Scheduling
- Analyzing Credit Profiles
- Bank and Post office runs
- Managed relationships with investors, providing updates and addressing inquiries to maintain confidence.
- Monitored cash flow to ensure sufficient liquidity.
- Conducted risk management assessments and created strategies to minimize potential risks.
- Approved and qualified applications for financing, closed sales contracts and cross-sold insurance products while complying with state laws.
Front Desk Supervisor
Home 2 Suites By Hilton
07.2017 - 02.2020
- Resolved any customer complaints or issues in a timely fashion following established protocols.
- Updated customer information in databases regularly to ensure accuracy of records.
- Handled cash transactions accurately, balancing the register at the end of each shift.
- Maintained an organized reception area and ensured that all guests were attended to promptly.
- Greeted visitors warmly and directed them to correct personnel or office.
- Managed company calendar and scheduled events.
- Ensured that all guests checked in or out of the hotel were properly registered, charged correctly, and provided with appropriate amenities.
- Created detailed shift reports at the end of each shift summarizing activities during the period worked.
- Monitored the front desk staff to ensure proper customer service was provided.
- Developed policies and procedures related to front desk operations.
Education
High School Diploma -
Cane Bay High School
Summerville, SCSkills
- Organized Mindset
- Sales Techniques
- Sales and marketing aptitude
- Time Management
- Data Entry
- Filing
- Microsoft
- Spreadsheet's
- Scheduling/Calender
- Data Base Management
- Record Keeping
- Communication
- Money Handling
- Dispute Handling
- Credit Analyzing
- Quick books
- Excel, Powerpoint
- Canva
Education and Training
other
Timeline
Dispatching & Logistics Manager
UNITS Moving and Portable Storage
07.2024 - Current
Leasing Consultant
Friedlam Partners
12.2021 - Current
Assistant Manager
Lendmark Financial
02.2020 - 12.2021
Front Desk Supervisor
Home 2 Suites By Hilton
07.2017 - 02.2020
High School Diploma -
Cane Bay High School
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