Denise Whitehurst-Banks
Summary
I hold an Associate Degree in Human Resource along with Extensive years of working experience in Human Resources. Insightful Human Resources Coordinator assists HR team with staffing, record-keeping, employee benefits and other HR-related duties. Plans and organizes work to achieve goals and targeted results with minimal supervision. Continually develops knowledge and gains subject matter expertise in assigned HR discipline related to work activities and projects assigned. Driven and highly qualified professional specializing in diversity recruiting, operational management and employee engagement. Experienced in recruiting suitable candidates and maintaining employee information. Adept at building positive relationships with employees and staff.
Overview
11
11
years of professional experience
1
1
Certification
Work History
HR Coordinator
Capital One
05.2022 - Current
- Responsible for facilitating the event planning process with superior customer service skills, a high level of professionalism and willingness to handle all planning and administrative details of the event.
- Maintained human resources information system and kept employee files up to date and accurate.
- Assisted with recruitment process by posting job ads, filtering applications, scheduling interviews, assisting in interview process and drafting offer letters.
- Developed and administered internal surveys to evaluate employee satisfaction.
- Coordinated schedules and timelines for events.
- Brainstormed and implemented creative event concepts and themes.
- Managed event logistics and operations.
- Developed and distributed event surveys to gather feedback and assess event success.
- Coordinated transportation and parking arrangements for guests and vendors.
- Coordinated travel and accommodations for event attendees.
- Fulfilled contractual obligations for rehearsal and day of event coordination.
- Utilized social media to promote events and increase attendance.
- Implemented protocols and procedures to effectively manage planning process.
- Implemented contingency plans to address last-minute changes or unforeseen events.
- Created detailed timelines and budgets for events to meet all deadlines.
- Oversaw event registration process by collecting and tracking attendee information.
- Negotiated contracts with venues, vendors and suppliers to obtain best rates and services.
- Utilized internal databases to prepare and distribute guest lists, electronic invitations and registration processes.
- Attended conferences and events to stay up-to-date with industry trends and planning standards.
- Arranged availability of audio-visual equipment, transportation and displays for various types of events.
- Reviewed event bills to confirm accuracy and approve payment.
- Coordinated florists, photographers, and musicians for events.
- Created and maintained event expenditures, budgets and timelines in job-related software.
- Managed administrative logistics of events planning, event booking, and event promotions.
- Consulted with customers to determine objectives and requirements for events.
Interim Director of Human Resources
The Faison Center
04.2022 - 05.2022
- Ensured compliance with federal, state and local minimum wage & overtime laws
- Regularly monitored trainings compliance and ensured required trainings were completed on-time
- Overseen maintenance and storage of all personnel files and other required employees documentation related to employment matters
- Prepared and delivered separation information in coordination with Director of HR
- Interacted well with customers to build connections and nurture relationships.
- Trained new employees on proper protocols and customer service standards.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Reduced operational risks while organizing data to forecast performance trends.
Talent Acquisition Manager
Family First Life
03.2021 - 04.2022
- Own the Authority's full life-cycle recruiting & sourcing process
- Prepare recruitment materials and post jobs to appropriate job boards/social media/colleges etc
- Source, recruit and manage talent pipeline through innovative and proven methods for active and passive candidates
- Assess applicants' relevant knowledge, skills, soft skills, experience and aptitudes.
- Created and drove talent acquisition and job placement strategies to attract diverse candidates.
- Identified and created recruitment and administrative performance metrics and data to analyze trends, drive change, and assess progress.
- Optimized sourcing networks and used proactive methods to direct source candidates.
Customer Service Representative Manager
Internal Revenue Service, IRS
10.2020 - 03.2021
- Provided technical assistance to individuals and/or businesses primarily through telephone interaction in a dynamic call center environment, and/or face-to-face contact
- Make determinations and use sound judgment to resolve taxpayer disputes and delinquency issues; Develop, analyze and evaluate information involving the research of computerized records by accessing multiple online/database systems
- Actions needed might include analyzing the taxpayer's ability to pay, initiating liens, and negotiating installment payment agreements .
- Built positive rapport and relationships for high levels of customer satisfaction.
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Researched issues through identification of similar past problems and recommended most appropriate solution.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Detailed payment options and explained price, receipt and billing details to customers.
- Maintained and managed customer files and databases.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Built and strengthened long-lasting client relationships based on accurate price quotes and customer-centric terms.
- Addressed problems with accounting, billing, and service delivery to maintain and enhance client satisfaction.
- Researched options and recommended services to address clients' needs.
Human Resource Manager
United states Census Bureau
08.2020 - 10.2020
- Effective minor disciplinary measures, such as warnings and reprimands, recommend other actions in more serious cases
- Identify developmental and training needs of employees, providing or arranging for needed development and training
- Responsible for supervising and managing the payroll, supply requisitioning, and other administrative Activities and
- Assured these activities are accomplished efficiently and expeditiously
- Supervised the Office Operations Supervisors and up to clerks in the Administrative department
- Responsible for monitoring the onboarding of new applicants (monitoring reports, creating online reports, etc.)
- Collaborates with other departments to ensure ACO goals are met
- Work in conjunction with Recruiting Managers and Census Field Managers (CFMs)) to implement guidelines established by HQ and RCC Management.
- Maintained company compliance with local, state, and federal laws, in addition to established organizational standards.
- Maintained human resources regulatory compliance with local, state and federal laws.
- Performed quality control inspections on phases of field operations.
- Monitored personnel performance to identify opportunities for improvement and develop solutions to productivity issues.
- Developed and implemented processes and strategies to achieve operational goals.
- Facilitated field operations through supervision and direction of field personnel.
Recruit Manager
United states Census Bureau
03.2020 - 10.2020
- Experience in outreach to various external networks like our community organizations, local news (Media
- Partnership Specialists) and leaders such as The Mayor of Richmond & high standing government officials
- Complete Daily meeting with upper management via telephone, zoom and contact assigned ACO Provided technical and administrative guidance to employees of our Richmond ACO in order to assure timely, orderly, and efficient conduct
- Oversee day to day activities to support the operation/ mission
- Supervise and manage a decentralized workforce in various geographic locations
- Ensure all position in which we hire are properly trained along with Provide and oversee training arrangements to the office and field staff, including on-site assistance and conducting Quality control, Responsible for tracking measurable goals and reporting achievements to organization leaders Experience to recruit, train and supervise recruiting assistants, office operations supervisor, and office clerks.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Onboarded new employees with training and new hire documentation.
- Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.
- Streamlined and monitored quality programs to alleviate overdue compliance activities.
Office Operations Supervisor
United states Census Bureau
12.2019 - 03.2020
- Responsible for tracking measurable goals and reporting achievements to organization leaders Experience to recruit, train and supervise office clerks while simultaneously monitoring subordinates Assisted in overseeing administration and recruitment operations including processing payroll and personnel action
- Interviewed, selected potential applicants, set up training dates and arranged facility location Provided administrative support to ACO, correspond to email, Answer and returning phone calls on a multi phone.
- Maintained computer and physical filing systems.
- Created, maintained and updated filing systems for paper and electronic documents.
- Updated reports, managed accounts, and generated reports for company database.
- Managed office operations while scheduling appointments for department managers.
- Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
- Organized meetings for executives and coordinated availability of conference rooms for participants.
General Laborer
Laborers' International Union of North America
10.2018 - 12.2019
- Experience to recruit, train, lead, supervised individuals and groups to ensure staffing needs are met Certified
- Operated heavy machinery , pneumatic tools, and Maintained tools, equipment and work site Assisted lead carpenters, electricians, painters, flooring ,clean crew, Drywall, main framing, Shoot Grade with related task
- Helped with the installation of flooring, windows, doors and another related task
- Removed debris, trash , Loaded and unloaded materials and moved materials in preferred work areas Experience with local news media, community leaders, organizations, and local government officials, to promote community cooperation and generate support for recruitment efforts.
- Loaded, unloaded, and moved material to and from storage and production areas.
- Assisted team members with tasks that require group effort.
- Observed safety regulations on job sites to minimize accidents.
- Worked independently in fast-paced environment while meeting productivity and quality expectations.
- Performed general construction work on both residential and commercial building projects.
- Assisted in constructing roads, bridges and other infrastructure projects to respond to economic, fiscal and environmental changes.
Registered Behavioral Therapist
Center for Autism and Related Disorders, Inc
01.2015 - 12.2017
- Manage an effective process for team member communication
- Set priorities of administrative duties such as filing, typing, copying, binding, scanning etc
- Produce and distributecorrespondence memos, letters, faxes and forms
- Enforced policy and procedure
- Responsible for tracking measurable goals and reporting achievements to organization leaders Maintain goodworking relationship with organization, clients referrals and other external sources.
Applied Behavior Analyst
Casperminds LLC
01.2013 - 12.2014
- Led clients with autism from age 2-19 to gain independence in their home and community Worked directly with clients in the field, Observed Behavior, collected data, graphed data Measured clients independent success, calculate percentage and report results to the team my employer directly supervisor, clients parents/ guardians daily
- Trained teachers and parents/guardians of children with autism in the four functions of Behavior, Implemented
- Behavior goals, and modeled teaching strategies
- Prepared materials and taught lessons that supported each child's growth toward their individual goals
- Collaborate with direct supervisor BCBA's to develop and update intervention and treatment plans
- Conducting preference assessments, functional behavior assessments, functional analysis and the assessment of basic learning and language skills.
- Monitored and documented client progress using data collection techniques.
- Provided one-on-one Applied Behavior Analysis (ABA) therapy for neurodivergent clients in clinical setting.
- Developed and implemented treatment plans to improve gross and fine motor coordination, movement, and functioning of upper extremities.
Education
Associate of Science - Human Resource
Ulster Community College
Stone Ridge, NYSkills
- Great working Experience in Customer service, Sourcing, Recruiting, Interviewing, Training , Payroll & Full life cycle
- Recruitment
- Human Resources Management software
- Proficient with Microsoft office (Word, Excel, Outlook & PowerPoint), ADP, ATS, Workday, HRIS, Google sheets &
- Google Docs
- Workforce Improvements
- Human Resources Audits
- Wages and Salary
- Time Management
- Customer Relations
- Compliance Reviews
- HIPAA Compliance
Certification
Solving skills (10+ years) Working Leadership, Supervisory/management (10+ years)
Timeline
HR Coordinator
Capital One
05.2022 - Current
Interim Director of Human Resources
The Faison Center
04.2022 - 05.2022
Talent Acquisition Manager
Family First Life
03.2021 - 04.2022
Customer Service Representative Manager
Internal Revenue Service, IRS
10.2020 - 03.2021
Human Resource Manager
United states Census Bureau
08.2020 - 10.2020
Recruit Manager
United states Census Bureau
03.2020 - 10.2020
Office Operations Supervisor
United states Census Bureau
12.2019 - 03.2020
General Laborer
Laborers' International Union of North America
10.2018 - 12.2019
Registered Behavioral Therapist
Center for Autism and Related Disorders, Inc
01.2015 - 12.2017
Applied Behavior Analyst
Casperminds LLC
01.2013 - 12.2014
Associate of Science - Human Resource
Ulster Community College