Denise Whitt
Pensacola,FL
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
8
8
years of professional experience
Work History
Customer Service Representative
Circle K
07.2019 - 02.2023
- Managed timely and effective replacement of damaged or missing products.
- Handled customer inquiries and suggestions courteously and professionally.
- Reduced process inconsistencies and effectively trained team members on best practices and protocols.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Followed up with customers about resolved issues to maintain high standards of customer service.
Shift Lead
Krystal
01.2015 - 06.2018
- Delivered superior training and leadership to teams to boost performance and help team members achieve performance targets.
- Helped store management meet standards of service and quality in daily operations.
- Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
- Trained and mentored new employees to maximize team performance.
- Resolved conflicts between employees to maintain positive and productive work environments.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Responded to and resolved customer questions and concerns.
- Prepared shift summary reports for supervisor and communicated regularly on goals and progress.
- Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
Education
High School Diploma -
Potomac High School
Dumfries, VA06.1990
Skills
- Lotus Notes
- Report Transcription
- Microsoft Excel
- Customer Relations
Timeline
Customer Service Representative
Circle K
07.2019 - 02.2023
Shift Lead
Krystal
01.2015 - 06.2018
High School Diploma -
Potomac High School
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