Denise Wiley

Work History

Stark County Health Department

06.2020 - Current

Prevented illness by education public on healthy practices to stop disease.
Visited homes to determine patient and family needs.
Provided extensive materials and answered questions from public during COVID disease outbreak, while advising on protective measures.
Lead testing in children, home investigations and education of families in healthy lifestyle.
Safely administered vaccinations, providing education to customers on vaccines, dosage, indications, precautions, contraindications and potential side effects

Prolink Staffing-Aultman Home Health

07.2019 - 06.2020

Developed and implemented comprehensive case management plans to address client needs and goals.
Coordinated services with other agencies, community-based organizations, and healthcare professionals to provide useful benefits to clients.
Assisted clients in navigating housing, legal services and public benefits to gain access to valuable resources.
Partnered with physicians, social workers, activity therapists, nutritionists, and case managers to develop and implement individualized care plans and documented patient interactions and interventions in electronic charting systems.
Provided education on health and nutrition for patients to maintain healthy habits and wellbeing.

Cambridge Home Health

03.2017 - 07.2018

Identified opportunities to improve clinical practices, devised strategies and implemented plans to increase patient care standards and enhance operational procedures.
Communicated effectively with staff members, physicians, and patients, employing active listening and interpersonal skills.
Promoted high morale and staff retention through dynamic communication, prompt problem resolution, proactive supervisory practices and facilitation of positive work environment. Regularly evaluated employee performance and provided feedback.
Delegated tasks to staff members, monitored completion of all duties and provided support to enhance performance.
Facilitate hiring of qualified personnel by interview applicants and making recommendations for employment.
Maintained clinic's records and files, utilizing proper techniques to keep patient data confidential.
Identified nurses' and staff training needs and devised training programs to close gaps.

Clearpath Home Health

08.2015 - 08.2017

Identified opportunities to improve clinical practices, devised strategies and implemented plans to increase patient care standards and enhance operational procedures.
Communicated effectively with staff members, physicians, and patients, employing active listening and interpersonal skills.
Regularly evaluated employee performance and provided feedback.
Promoted high morale and staff retention through dynamic communication, prompt problem resolution, proactive supervisory practices and facilitation of positive work environment.
Delegated tasks to staff members, monitored completion of all duties and provided support to enhance performance.
Worked with nurse manager to develop nursing staff through education, evaluation, performance management, and competency improvement.

Brookdale Home Health

05.2010 - 08.2015

Participated in management team meetings to discuss resident status, census changes, and resident complaints or concerns.
Established and monitored infection control programs to provide safe, sanitary environment to prevent transmission of disease and infection.
Performed rounds to observe care and interview staff, residents, and families.
Prepared and reviewed infection control surveillance reports to identify trends and develop effective actions to control and prevent infections.
Developed positive employee relations, incentives, and recognition programs to promote teamwork and mutual respect.
Monitored and evaluated nursing staff performance, providing feedback and guidance to support standards of care.
Worked closely administration to develop and implement best practices to improve patient outcomes.
Built and maintained positive working relationships with physicians and staff to support seamless healthcare operations.

Buckeye Community Health Plan

04.2007 - 05.2010

Developed and implemented comprehensive case management plans to address client needs and goals.
Coordinated services with other agencies, community-based organizations, and healthcare professionals to provide useful benefits to clients.
Assisted clients in navigating housing, legal services and public benefits to gain access to valuable resources.
Monitored clients' progress and tracked client services to provide crisis interventions.
Collaborated with an interdisciplinary team to determine timely delivery of services.
Evaluated treatment plans against individual goals and healthcare standards.
Facilitated individual and group sessions to promote positive behavior change for clients.