Denise Williams
San Diego,CA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Seasoned underwriting technichian offering 20 years of automobile insurance expertise. Well-versed in insurance laws with success in mitigating risk and controlling loss through comprehensive analysis, policy negotiation and service delivery.
Overview
60
60
years of professional experience
Work History
Automobile Underwriting Technician
GEICO
12.2002 - Current
- Identified portfolio risks resulting from client's underlying business practices, underwriting investigations or fraud exposure.
- Examined potential loss stemming from catastrophe, severity or frequency of possible loss.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Carried out day-day-day duties accurately and efficiently.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked flexible hours; night, weekend, and holiday shifts.
- Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
- Maintained energy and enthusiasm in fast-paced environment.
- Proved successful working within tight deadlines and fast-paced atmosphere.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Developed and maintained courteous and effective working relationships.
Billing Unit
GEICO
12.2002 - Current
- Executed billing tasks and recorded information in company databases.
- Followed up with appropriate parties to obtain prompt payments.
Customer Service Representative
GEICO
12.2002 - Current
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services and company information.
- Recommended products to customers, thoroughly explaining details.
Education
Business
Southern New Hampshire University
Hooksett, NH06.2016
Business
San Diego City College
San Diego, CA06.1997
Skills
- Team Meetings
- Cost Savings
- Customer Satisfaction
- Renewing Accounts
- Underwriting Processes
- Insurance Underwriting
- Document Scanning
- Creative Solutions
- Underwriting Guidelines
- Data Entry
- Document Verification
- Production Goals
- Daily Workflows
- Processing Policies
- Detailed Meeting Minutes
- Annual Reviews
- Customer Needs Assessments
- Data Review
- Premium Collection
- Policy Renewals
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
The way to get started is to quit talking and begin doing.
Walt Disney
Timeline
Automobile Underwriting Technician
GEICO
12.2002 - Current
Billing Unit
GEICO
12.2002 - Current
Customer Service Representative
GEICO
12.2002 - Current
Business
Southern New Hampshire University
Business
San Diego City College
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