Summary
Overview
Work History
Education
Skills
Timeline
Generic

Denise Williams

Project Coordinator
Alamogordo,USA

Summary

Versatile Project Coordinator with background successfully executing diverse project tasks to meet deadlines. Highly skilled at communicating with colleagues, monitoring status and achieving key milestones. Enthusiastic problem solver and talented team player with superior planning and decision-making skills. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

9
9
years of professional experience

Work History

Project Coordinator

Lowes Home Improvment
04.2023 - Current
  • Kept projects on schedule by managing deadlines and adjusting workflows
  • Supervised multiple projects from project start through delivery by prioritizing needs and delegating assignments
  • Liaised between departments to facilitate communication and keep appropriate parties updated on project developments
  • Managed competing demands and professionally adapted to frequent change, delays and unexpected events
  • Practice careful and active listening skills with others, i.e., customers, service providers, stores, and vendors in order to deliver excellent customer experience and promote team collaboration
  • Answer inbound calls from customers, service providers and stores related to provide installation job support
  • · Manage outbound tasks to provide updates or gather information on job statuses
  • End to end job/project workflow communication and management of sold jobs/projects
  • Conduct initial contact with customer and service providers to provide centralized contact information, job/project expectations and verify job/project scope to ensure successful service delivery
  • Obtain installation schedules from service providers and confirm times with Customer for proactive communication
  • Coordinate with stores and customers, arrange delivery of products in timely manner
  • Ensure Lowe’s is compliant in Permits and Lead Safe Practices on sold jobs/projects by making sure all documents required are associated in job profile
  • Manage and resolve Work Order issues (post job completion)
  • Complete tasks in order of priority as defined by leadership
  • Document accurately and thoroughly all interactions related to job management
  • Drive for results by consistently achieving goals and pushing to complete tasks on time
  • Inform appropriate people with relevant information to make effective and timely decisions
  • Build and maintain relationships with others by organizing and sharing information
  • Adapt to fast-paced environment and evolving process enhancements regularly
  • Participate in team meetings, town halls, developmental meetings

Customer Service Representative Agent

Lowes Home Improvment
03.2022 - 04.2023
  • Responded to customer requests for products, services, and company information
  • Answered customer telephone calls promptly to avoid on-hold wait times
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Handled customer inquiries and suggestions courteously and professionally
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor
  • Updated account information to maintain customer records
  • Answered constant flow of customer calls with minimal wait times

Restaurant Supervisor/ Head Server

THE LODGE
03.2018 - 03.2022
  • Check with customers to ensure that they are enjoying their meals and take action to correct any problems
  • Collect payments from customers
  • Write patrons' food orders on order slips, memorize orders, or enter orders into computers for transmittal to kitchen staff
  • Check patrons' identification to ensure that they meet minimum age requirements for consumption of alcoholic beverages
  • Serve food or beverages to patrons, and prepare or serve specialty dishes at tables as required
  • Take orders from patrons for food or beverages
  • Prepare checks that itemize and total meal costs and sales taxes
  • Present menus to patrons and answer questions about menu items, making recommendations upon request
  • Clean tables or counters after patrons have finished dining
  • Prepare hot, cold, and mixed drinks for patrons, and chill bottles of wine
  • Roll silverware, set up food stations or set up dining areas to prepare for the next shift or for large parties
  • Inform customers of daily specials
  • Explain how various menu items are prepared, describing ingredients and cooking methods
  • Investigate and resolve complaints regarding food quality, service, or accommodations
  • Perform some food preparation or service tasks such as cooking, clearing tables, and serving food and drinks when necessary
  • Organize and direct worker training programs, resolve personnel problems, hire new staff, and evaluate employee performance in dining and lodging facilities.
  • Boosted customer satisfaction and service delivery to strengthen customer loyalty.
  • Supervised staff to confirm that all food and beverage orders were promptly and accurately prepared.
  • Coordinated with kitchen employees and front of house personnel to consistently drive smooth operations.
  • Coordinated team members with focus on productivity, efficiency and enhancing customer experience.

KBOBS
05.2014 - 03.2018
  • Check with customers to ensure that they are enjoying their meals and take action to correct any problems
  • Collect payments from customers
  • Write patrons' food orders on order slips, memorize orders, or enter orders into computers for transmittal to kitchen staff
  • Check identification of customers to verify age requirements for purchase of alcohol
  • Clean glasses, utensils, and bar equipment
  • Attempt to limit problems and liability related to customers' excessive drinking by taking steps such as persuading customers to stop drinking, or ordering taxis or other transportation for intoxicated patrons.

Education

High School Diploma -

Schoolcraft High School
Schoolcraft, MI
06.1990

Skills

  • Microsoft Teams/ Zoom proficiency
  • Networking
  • Data Collection and Analysis
  • Business/Administration Systems competency
  • Verbal and Written Communication
  • Presentation Skills
  • Active Listening skills
  • Event planning
  • Contract review
  • Ability to manage multiple concurrent tasks

Timeline

Project Coordinator

Lowes Home Improvment
04.2023 - Current

Customer Service Representative Agent

Lowes Home Improvment
03.2022 - 04.2023

Restaurant Supervisor/ Head Server

THE LODGE
03.2018 - 03.2022

KBOBS
05.2014 - 03.2018

High School Diploma -

Schoolcraft High School

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Denise WilliamsProject Coordinator