Denise Williams
Cocoa
Summary
Resourceful Hospitality Manager known for high productivity and efficient task completion. Possess specialized skills in guest relations, operational management, and team leadership. Excel in communication, problem-solving, and adaptability, ensuring positive experiences for both guests and staff. Committed to maintaining quality standards and improving service delivery.
Overview
2026
2026
years of professional experience
1985
1985
years of post-secondary education
Work History
Store Manager of Operations
7Eleven
Merritt Island FL
09.2011 - Current
Beverage and Hospitality Manager
Red Lobster Restaurant
Merritt Island FL
Education
Rockledge High School
Rockledge, FLSome College (No Degree) - Hospitality Administration And Management
FL A&M University
Tallahassee, FL 12.1983 - 07.1985
Skills
- Event planning
- Data analysis
- Market research
- Store layout design
- E-commerce integration
- MS office proficient
- Talent recruitment
- Budget development
- Process improvements
- Root-cause analysis
- Strategic thinker
- Mathematical aptitude
- Pricing strategies
- Program administration
- Report generation
- Systems and software expertise
- Program implementation
- Profit margin optimization
- Operational budgeting
- Cost control
- Vendor negotiation
- Customer Service
- Menu development
- Property management software
- Club management
- Green initiatives
- Housekeeping management
- Hotel operations
- Marketing and promotions
- Spa management
- Casino operations
- Revenue management
- Facility management
- Golf course management
- Reservation systems
- Multilingualism
- Tourism industry insight
- Luxury service standards
- Front office management
- Eco-friendly practices
- Concierge services
- Budgeting and financial management
- Yield management
- Menu planning and design
- Guest services
- Client relationship management
- Guest account management
- Guest services agent training
- Guest liaison
- Account management
- Data entry proficiency
- Reservation management
- Account inquiries
Timeline
Store Manager of Operations
7Eleven
09.2011 - Current
Some College (No Degree) - Hospitality Administration And Management
FL A&M University
12.1983 - 07.1985
Beverage and Hospitality Manager
Red Lobster Restaurant
Rockledge High School