Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Denise Wilson

Hinesville ,GA

Summary

Accomplished Deli/Bakery Manager at Foodlion Grocery Store, adept in bakery operations and team building, significantly enhanced productivity and customer satisfaction. Expert in food safety oversight and sales leadership, I spearheaded initiatives that drove bakery sales, optimized profits, and fostered a positive work environment. Recognized for Serv Safe Certification and supervisory excellence, I consistently exceeded performance goals.

Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.

Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Deli/Bakery Manager

Foodlion Grocery Store
11.2023 - Current
  • Baked consistent quality items by accurately mixing, dividing, shaping, and proofing.
  • Established performance goals and empowered bakers to exceed targets.
  • Maintained and controlled inventory of baked goods.
  • Arranged bakery displays to showcase baked goods, cakes, and pies to drive product sales.
  • Trained new bakery staff on company policies and POS system use to maximize job satisfaction, expertise, and team performance.
  • Maintained cleanliness and hygiene in bakery premises.
  • Managed all baking operations professionally and handled all problems confidently.
  • Guaranteed all baked goods were cooked according to customers tastes and needs.
  • Enhanced bakery productivity by streamlining workflow and implementing efficient processes.
  • Provided excellent customer service by addressing concerns promptly and professionally, resulting in repeat business.
  • Developed and implemented policies and procedures to boost customer satisfaction and loyalty.
  • Oversaw all aspects of quality control to maintain consistently high standards for baked goods produced at the facility.
  • Managed inventory and reduced waste, resulting in cost savings for the bakery.
  • Conducted employee training sessions on proper baking techniques, equipment usage, sanitation practices, and safety protocols.
  • Developed cost-effective strategies to drive bakery sales and optimize profits.
  • Recruited hired, and retained top-quality staff through effective interviewing techniques and ongoing professional development opportunities.
  • Managed budgeting process and financial reporting, ensuring accurate tracking of expenses and revenues for the bakery department.
  • Coordinated catering orders for special events such as weddings or corporate functions while maintaining exceptional levels of customer satisfaction throughout the entire process.
  • Handled staff scheduling, ensuring adequate coverage during peak times while minimizing labor costs.
  • Educated staff on strategies for handling difficult customers and challenging situations.
  • Decreased inventory shrinkage, drive-off and daily cash discrepancies by closely monitoring daily operations.

Store Manager /Trainee

Aldi
08.2022 - 10.2023
  • Ensured timely execution of visual merchandising updates according to corporate directives while adhering to store budget constraints.
  • Developed strong relationships with vendors to secure competitive pricing on merchandise while maintaining adequate stock levels.
  • Answered questions about store policies and addressed customer concerns.
  • Implemented loss prevention strategies through improved security measures like surveillance cameras installation or staff training programs on theft detection techniques.
  • Conducted regular performance evaluations for staff members, providing constructive feedback to support their career progression.
  • Enhanced customer satisfaction by addressing and resolving complaints promptly and professionally.
  • Monitored daily store operations to ensure compliance with company policies, safety regulations, and government guidelines.
  • Organized special events such as product launches or seasonal sales campaigns that attracted new customers to the store.
  • Interacted well with customers to build connections and nurture relationships.
  • Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Managed purchasing, sales, marketing and customer account operations efficiently.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Oversaw daily store operations, ensuring smooth workflows and timely completion of tasks for optimal customer experience.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Developed strong customer relationships through attentive service and proactive resolution of concerns, resulting in increased customer satisfaction.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.
  • Implemented business strategies, increasing revenue, and effectively targeting new markets.
  • Managed store financials, including budgeting, expense tracking, and accurate reporting to ensure profitability and sustainable growth.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.

Team Lead

Walmart
02.2018 - 06.2022
  • Managed schedules, accepted time off requests and found coverage for short shifts.
  • Enhanced overall team performance by providing regular coaching, feedback, and skill development opportunities.
  • Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
  • Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
  • Conducted regular progress reviews with individual team members to identify areas for improvement and provide guidance on career development opportunities.
  • Increased customer satisfaction by ensuring timely completion of projects and adherence to high-quality standards.
  • Coached team members in techniques necessary to complete job tasks.
  • Trained new team members by relaying information on company procedures and safety requirements.
  • Worked different stations to provide optimal coverage and meet production goals.
  • Assisted in recruitment to build team of top performers.
  • Led cross-functional teams for successful project execution while maintaining strong collaboration among team members.
  • Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
  • Evaluated staff performance and provided coaching to address inefficiencies.
  • Established open and professional relationships with team members to achieve quick resolutions for various issues.
  • Optimized customer experience by delivering superior services and effectively troubleshooting issues.

Education

Cornerstone Christian Academy

Skills

  • *Serv Safe Certified*
  • Order management
  • Employee scheduling
  • Supply ordering
  • Food management experience
  • Supervisory experience
  • Food presentation
  • Bakery operations
  • Allergy awareness
  • POS system operation
  • Expiration monitoring
  • Baking supervision
  • Slicer safety
  • Food safety oversight
  • Safety sanitation
  • Scheduling and Time-tracking
  • Team building and motivation
  • Sales leadership

Certification

Certified food safety - NRFSP

Timeline

Deli/Bakery Manager

Foodlion Grocery Store
11.2023 - Current

Store Manager /Trainee

Aldi
08.2022 - 10.2023

Team Lead

Walmart
02.2018 - 06.2022

Cornerstone Christian Academy

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Denise Wilson