Denise Wilson
Blytheville,AR
Summary
Dynamic and results-driven professional with extensive experience at Wendy's Restaurant, excelling in employee training and customer satisfaction. Proven ability to enhance operational efficiency through effective team guidance and meticulous attention to detail. Skilled in inventory management and adept at resolving complaints, fostering a positive work environment and strong client relationships.
Experienced with leading janitorial teams to achieve top-notch cleanliness. Utilizes cleaning techniques and staff coordination to maintain high standards. Knowledge of safety protocols and efficient task management for optimal performance.
Overview
11
11
years of professional experience
Work History
Janitorial Lead
ABM Industries
07.2023 - 02.2024
- Supervised daily cleaning operations to ensure high standards of cleanliness and safety.
- Trained and mentored team members in effective janitorial practices and safety protocols.
- Managed inventory of cleaning supplies, ensuring availability for all tasks.
- Conducted regular inspections to maintain compliance with company quality standards.
- Collaborated with management to develop efficient cleaning schedules for optimal workflow.
- Trained staff on safe operation of cleaning equipment, tools, devices and chemical and cleaning agents to efficiently perform duties and reduce harm to floors, fixtures, staff and environment.
Full Time Cashier
Goodwill Store & Donation Center
12.2022 - 07.2023
- Processed transactions accurately and efficiently using point-of-sale systems.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Maintained cleanliness and organization of checkout area to enhance customer experience.
- Assisted in inventory management by restocking shelves and monitoring product levels.
- Handled cash, credit, and debit transactions while ensuring compliance with company policies.
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
Secretary
Jackson Hewitt
01.2023 - 04.2023
- Managed daily office operations, ensuring efficient workflow and communication among staff.
- Coordinated scheduling for appointments, enhancing time management for team members.
- Prepared and maintained accurate documentation for client interactions and internal processes.
- Assisted in the preparation of financial documents, contributing to timely tax filing procedures.
- Responded to client inquiries promptly, fostering positive relationships and customer satisfaction.
- Answered multi-line phone system and enthusiastically greeted callers.
Shift Manager/Crew Trainer
Wendy's Restaurant
01.2016 - 09.2018
- Supervised daily operations to ensure efficient service and adherence to quality standards.
- Trained and mentored team members on operational procedures and customer service excellence.
- Managed inventory levels, facilitating timely ordering to prevent shortages or excess stock.
- Implemented process improvements that enhanced workflow efficiency during peak hours.
- Resolved customer complaints promptly, ensuring satisfaction and retention through effective communication.
- Enforced health and safety regulations, promoting a safe working environment for all employees.
- Led by example, demonstrating strong work ethic and commitment to excellence, inspiring staff to achieve their best.
- Boosted customer satisfaction by implementing customer feedback system to address and resolve concerns promptly.
Assistant Store Manager
Wendy's Restaurant
01.2016 - 09.2018
- Supervised daily operations, ensuring compliance with food safety and sanitation standards.
- Trained and mentored new team members to enhance service quality and operational efficiency.
- Implemented inventory management practices to reduce waste and optimize stock levels.
- Coordinated staff schedules to maximize coverage during peak hours while controlling labor costs.
- Developed promotional strategies that increased customer engagement and boosted sales revenue.
- Collaborated with upper management on strategic initiatives aimed at elevating brand image and market presence.
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
- Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
- Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
Janitorial Crew Leader
SG360-Nucor Yamato
08.2013 - 08.2017
- Implemented process improvements that enhanced overall team productivity and effectiveness.
- Maintained accurate records of cleaning activities and supply usage for reporting purposes.
- Improved facility cleanliness by developing and implementing effective janitorial procedures.
- Increased customer satisfaction with consistently thorough attention to detail in all assigned areas.
- Maintained a safe work environment through regular inspections and adherence to safety protocols.
- Conducted regular safety meetings to reinforce compliance with OSHA regulations and company policies.
- Contributed to a positive work environment through open communication channels among team members.
- Developed strong relationships with clients, fostering trust and open communication regarding their needs and expectations.
- Served as a reliable point of contact for clients'' concerns or issues related to janitorial services.
- Issued assignments to staff and inspected special requests and areas of concentration to encourage smooth flow of housekeeping operation.
- Distributed supplies and goods to staff at beginning of shift to manage inventory and maintain proper supplies while controlling expenses.
- Coordinated with outside vendors to provide supplies and equipment for staff.
- Trained staff on safe operation of cleaning equipment, tools, devices and chemical and cleaning agents to efficiently perform duties and reduce harm to floors, fixtures, staff and environment.
Education
High School Diploma -
Westwood High School
Palestine, TXSkills
- Employee training and development
- Team guidance and motivation
- Work inspection
- Applicant screening and hiring
- Complaints handling
- Employee work scheduling
- Teamwork
- Customer satisfaction
- Time management
- Attention to detail
- Excellent communication
Timeline
Janitorial Lead
ABM Industries
07.2023 - 02.2024
Secretary
Jackson Hewitt
01.2023 - 04.2023
Full Time Cashier
Goodwill Store & Donation Center
12.2022 - 07.2023
Shift Manager/Crew Trainer
Wendy's Restaurant
01.2016 - 09.2018
Assistant Store Manager
Wendy's Restaurant
01.2016 - 09.2018
Janitorial Crew Leader
SG360-Nucor Yamato
08.2013 - 08.2017
High School Diploma -
Westwood High School