DENISE WILSON
St. Paul,US
Summary
Dedicated and results-oriented professional with a robust background in healthcare, excelling in clinical and administrative roles. Known for a hands-on approach to challenges while maintaining professionalism, punctuality, and teamwork. Committed to delivering high-quality patient care and adept at navigating fast-paced environments, ensuring seamless support for medical staff and patients. A confident leader who values collaboration and actively listens to team members, driving optimal outcomes in every situation.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Medical Assistant
Entira Family Clinics
Saint Paul, MN
04.2025 - Current
- Assisted healthcare providers in patient examinations, ensuring efficient workflow and optimal patient care.
- Managed patient intake procedures, including scheduling appointments and maintaining medical records.
- Administered vaccinations and performed basic laboratory tests to support diagnostic processes.
- Educated patients on treatment plans and preventive care, enhancing overall patient understanding and compliance.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Performed phlebotomy tasks efficiently while ensuring minimal discomfort for patients during blood collection procedures.
- Performed EKGs and other diagnostic tests, contributing to accurate and timely diagnoses.
- Obtained and documented patient medical history, vital signs and current complaints at intake.
- Measured patient pulse oximetry.
Cake Decorator
Cub foods
Edina Minneapolis, Minnesota
07.2024 - 05.2025
- Adapted quickly to changing requests from customers regarding design modifications or additions.
- Took special orders from guests over telephone and in person.
- Exhibited excellent customer service by taking detailed orders and providing guidance on design options.
- Utilized buttercream and fondant to create a variety of designs for cakes and cupcakes.
- Monitored inventory levels of supplies used for cake decorating needs and ordered new materials as needed.
- Employed strong organizational skills when managing multiple tasks at once during busy periods.
- Set oven temperatures and oversaw simultaneous bakes to achieve top-quality results.
- Help all co workers with all tasks in the bakery, from packaging, baking, pallets of product, and ordering.
JOURNEYMAN BAKER/ WRAPPER/DECORATOR/PASTRY CHEF
Jerry's Foods
Woodbury, MN
05.2016 - 07.2024
- Prepared diverse baked goods, such as pies, hard rolls, and croissant
- Also baked sweet filled danish, filled croissants, cinnamon rolls, sticky buns, and pecan rolls
- Eliminated waste by rotating stock and promptly replenishing products
- Greeted customers, responded to questions and offered product and decorating suggestions
- Used cutters, mixing machines and industrial ovens to prepare large-scale orders
- Decorated cakes, cookies, and pastries with fun and artistic designs for events or seasonal offerings
- Assisted with training new team members and staff, answering questions and offering help with bakery tasks
- Overseeing ordering products for preparing pastry's order products for sale floor when manger isn't available to order
- Help out in all areas when needed
- Cut fresh donuts to order, and to fill case in the mornings
JOURNEYMAN DONUT FRYER/ BAKER
Cub Foods Robert Street
St Paul, US
03.2023 - 07.2023
- Transferred from Lake Street Cub Foods to Robert Street Cub Foods
- Responsibilities include putting yeast raised donuts into proof box to rise
- Get fryer turned on and set up while donuts are proofing
- Start getting my bake items set up and into the proof box
- Set up trays icings, and sprinkles for when done frying to ice donuts and fill donut to put out on the floor
- Once done frying grab baked items out of proof box and set in ovens to bake off for the day
- I also take customers orders, help decorate, help fill sales floors when time allows
- Mix raised yeast donuts so I can cut them for the next day
- I also check my supplies to see what I need ordered
- Displayed goods following bakery department and merchandising guidelines
BARISTA
Starbucks
West St Paul, MN
02.2023 - 05.2023
- Maintained clean work stations to adhere to health and safety guidelines
- Learned about brewing methods, beverage blends, and food preparation techniques to improve customer service and product quality
- Handled and adjusted espresso machines to prepare orders correctly
- Operated espresso machines and other coffee equipment to extract coffee, steam milk, and prepare specialty drinks
- Handled refunds and remade incorrect drinks to improve customer experience
- Prepared, heated, and served sandwiches and pastries for customers
- Brewed hot and iced teas to customer preferences
CAKE DECORATOR
Cub Foods Lake
US
01.2023 - 02.2023
- Transferred from Sunray Cubs to Lake street Cub
- Journeyman Cake Decorator/Baker
- Responsibilities include Taking customers orders, decorating cakes to specific orders
- I also baked products that needed to be out on the sales floor
- Helped package product that needed to be put out
- Help fellow coworkers use the label machine to find the products
- Filled donut case in the morning to ensure customers got fresh donuts right away when store opened
- Closed and cleaned bakery to ensure ready for next day
- Provided the very best in customer service to assure guaranteed satisfaction to all customers
CAKE DECORATOR, BAKERY ASSISTANT MANAGER
Cub Foods East
Saint Paul, Minnesota
07.2022 - 12.2022
- Recently promoted - transferred from Jerry's Foods - Journeyman Cake Decorator/Assistant Manager
- Responsibilities include taking customer's orders, decorating cakes to specific order
- I also bake products that need to be out on the floor
- Fill donut case, bolio and telero rolls
- Set up quick picks of doughnuts so customers can grab and go
- Answer fellow coworker's question and assist them when needed
- Put in deco pack orders for cake supplies
- Track my inventory to make sure I have enough supplies to fill all internal/external needs
- Provide the very best in customer service to assure guaranteed satisfaction to all customers
PASTRY CHEF
Jerry's Foods
Woodbury, Minnesota
06.2016 - 07.2022
- Responsibilities include taking customer orders, making product available, making sure there is no bare spot in the sales area
- Training each new employee hired as well as making sure they are doing their job to customer/management satisfaction
- Assist decorators and bakers when needed
- Promoted to full time doughnut fryer
- New responsibilities include mixing doughnut mix, frying donuts, as well as icing the finished product for presentation on the sales floor
- Assist with baking, wrapping, and decorating other baked goods as time allows
- Promoted to full time pastry chef
Barista
Caribou Coffee
Woodbury, Minnesota
06.2016 - 04.2017
- Responsibilities include taking customer orders, preparing orders in a timely manner
- Training new employees and making sure they are doing their job to the customer's/management's satisfaction
- Certified in bar, drive thru, sandwich and greeter
CAKE DECORATOR
Sam's Club
Woodbury, Minnesota
07.2015 - 06.2016
- Responsibilities include taking customers cake orders, preparing multiple cakes to fulfill orders while maintaining the cake preparation area
- Decorate cakes to order and stock non-custom cakes for the floor sales area
SALES ASSOCIATE/TELLER
Guaranty Bank
Apple Valley, Minnesota
12.2010 - 07.2015
- Responsibilities included processing customer withdrawals and deposits taking care to maintain 100% accuracy with all fiduciary transactions making sure to provide receipts of all transactions made, as well as providing outstanding service to customers
Server, promoted to Manager
Carbone's Pizzeria
St. Paul, Minnesota
08.2010 - 04.2015
- Responsibilities included taking customer orders, dine-in as well as telephone/takeout orders; preparing meals according to customer preference; managing inventory and supplies; safely handling and securing funds made during each shift, maintain a clean work environment as well as preparing for the following day's shift and training each new employee hired to make sure every customer completely satisfied
MEDICAL ASSISTANT
DaVita Faribault Dialysis Center
Faribault, Minnesota
04.2012 - 06.2012
- Responsibilities included greeting patients and obtaining vital statistics, setting up dialysis machines, assisting in the safe removal and proper disposal of used needles/hazardous waste materials and placing bandages on patients post treatment/therapies
Education
BACHELOR OF SCIENCE - NURSING
Achieve Test Prep
NY03.2020
GRADUATE OF MEDICAL - MEDICAL ASSISTANT
Minneapolis Business College
MN07.2013
NURSING ASSISTANCE/ HOME HEALTH AIDE - undefined
Saint Paul College - A Community And Technical College
MN05.2011
GRADUATE - undefined
Harding High School
01.2011
No Degree - Full Stack Development
SkillCrush
New York, NY07-2024
Skills
- Bakery sales
- Problem-solving
- Analytical thinking
- Planning
- Task prioritization
- Creative thinking
- Organization
- Train New hires
- Multitasking
- Teamwork
- Airbrushing techniques
- Payment quoting
- Reliable and responsible
- Medical terminology knowledge
- Vital signs monitoring
- Customer service
- CPR
- Data entry
- First aid
- Trustworthy companion
- Patient scheduling
- HIPAA compliance
- Vital sign monitoring
- Phlebotomy
- Reliable team player
- Compassionate
- Immunization administration
- Specimens collection and processing
- Sterilization techniques
- Simple dressings
- Payment collection
- Lab equipment operation
- Antigen testing
- Specimen labeling
- Insurance verification
- Valid [state] driver's license
- Phlebotomy techniques
Certification
- BLS Provider
- Heart Saver First Aid
Timeline
Medical Assistant
Entira Family Clinics
04.2025 - Current
Cake Decorator
Cub foods
07.2024 - 05.2025
JOURNEYMAN DONUT FRYER/ BAKER
Cub Foods Robert Street
03.2023 - 07.2023
BARISTA
Starbucks
02.2023 - 05.2023
CAKE DECORATOR
Cub Foods Lake
01.2023 - 02.2023
CAKE DECORATOR, BAKERY ASSISTANT MANAGER
Cub Foods East
07.2022 - 12.2022
PASTRY CHEF
Jerry's Foods
06.2016 - 07.2022
Barista
Caribou Coffee
06.2016 - 04.2017
JOURNEYMAN BAKER/ WRAPPER/DECORATOR/PASTRY CHEF
Jerry's Foods
05.2016 - 07.2024
CAKE DECORATOR
Sam's Club
07.2015 - 06.2016
MEDICAL ASSISTANT
DaVita Faribault Dialysis Center
04.2012 - 06.2012
SALES ASSOCIATE/TELLER
Guaranty Bank
12.2010 - 07.2015
Server, promoted to Manager
Carbone's Pizzeria
08.2010 - 04.2015
GRADUATE OF MEDICAL - MEDICAL ASSISTANT
Minneapolis Business College
NURSING ASSISTANCE/ HOME HEALTH AIDE - undefined
Saint Paul College - A Community And Technical College
GRADUATE - undefined
Harding High School
BACHELOR OF SCIENCE - NURSING
Achieve Test Prep
No Degree - Full Stack Development
SkillCrush