Denise Wise
San Antonio ,TX
Summary
Dynamic security professional with extensive experience at Allied Universal Security Services, excelling in safety enforcement and crowd security. Proven ability to enhance security measures and train personnel effectively. Strong communication and problem-solving skills, adept at managing high-pressure situations while ensuring compliance and customer satisfaction. Over 10 years working in high paced environments including call centers.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Security
Allied Universal Security Services
08.2022 - Current
- Followed company, safety, security policies, and procedures.
- Trained personnel on security best practices, protocols and procedures.
- Strengthened security measures, conducting regular checks and updating protocols.
- Enhanced security of parking lot by conducting regular patrols.
- Trained employees on ways to protect and prevent security issues.
Website Customer Support
USAA
04.2024 - 11.2024
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Organized and detail-oriented with a strong work ethic.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Learned and adapted quickly to new technology and software applications.
911 Dispatcher
Bexar County/ SAPD
11.2023 - 04.2024
- Monitored Police and Fire radios to provide assistance to responding personnel.
- Provided exceptional customer service to callers in crisis, displaying empathy while obtaining necessary information for emergency response teams.
- Recorded and tracked emergency requests utilizing computer-aided dispatch systems.
- Supported law enforcement officers during high-risk situations by providing vital background data on suspect locations or histories.
- Relayed latest information to first responders via electronic means, telephone calls, and radio responses.
Medical Scheduler
Ivyhill Technologies
08.2021 - 07.2023
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Managed cancellations or no-shows efficiently, proactively filling open slots with patients from waitlists or urgent care needs.
- Followed up with patients to reschedule missed appointments.
- Ensured compliance with HIPAA regulations while handling sensitive patient information during all aspects of appointment scheduling processes.
- Verified insurance coverage and eligibility for medical services prior to scheduling appointments to prevent billing issues.
- Maintained accurate patient records for proper tracking of patient history and treatment.
Customer Service Banker
Air Force Credit Union
01.2020 - 08.2021
- Maintained up-to-date knowledge of banking regulations and compliance requirements, ensuring accurate processing of transactions.
- Managed sensitive client data with discretion, adhering strictly to privacy policies and regulatory guidelines at all times.
- Utilized advanced problem-solving skills to resolve challenging customer concerns quickly and effectively.
- Assisted customers in opening new accounts, resulting in the growth of the bank''s customer base.
- Enhanced customer satisfaction by efficiently addressing and resolving complex banking issues.
- Handled escalated customer inquiries, diffusing tense situations while providing exceptional service.
- Demonstrated a solid understanding of various financial products when assisting customers in choosing appropriate options.
- Managed high-volume call center, maintaining exceptional service standards for all customers.
Customer Service Representative
Kohls Corp
08.2012 - 01.2020
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy
- Handled escalated calls efficiently, finding satisfactory resolutions for customers
- Responded to customer requests for products, services, and company information.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Handle high call volumes.
Customer Service Banker
Wells Fargo
08.2010 - 08.2012
- Handle high call volumes
- Maintained all goals and production
- Implemented effective cross-selling strategies, leading to increased product sales and revenue generation.
- Maintained friendly and professional customer interactions.
- Assisted customers with banking needs and inquiries.
- Educated customers on online banking and mobile banking applications.
- Processed wide variety of retail banking transactions for personal and commercial customers.
Education
Associate Of Applied Science - Business Management And Accounting
Independence University
Salt Lake City, UT04.2018
Skills
- Communication skills- Expert
- Interpersonal skills-Expert
- Problem solving-Expert
- Empathy- Expert
- Patience-Expert
- Listening Skills-Expert
- Microsoft-Expert
Certification
CPR
Telecommunications
Security Guardcard
Timeline
Website Customer Support
USAA
04.2024 - 11.2024
911 Dispatcher
Bexar County/ SAPD
11.2023 - 04.2024
Security
Allied Universal Security Services
08.2022 - Current
Medical Scheduler
Ivyhill Technologies
08.2021 - 07.2023
Customer Service Banker
Air Force Credit Union
01.2020 - 08.2021
Customer Service Representative
Kohls Corp
08.2012 - 01.2020
Customer Service Banker
Wells Fargo
08.2010 - 08.2012
Associate Of Applied Science - Business Management And Accounting
Independence University
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