Summary
Overview
Work History
Education
Skills
Accomplishments
Work Availability
Timeline
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Denise Wolfer

Denise Wolfer

Cincinnati,OH

Summary

Project management professional with track record of delivering high-impact projects in diverse environments. Adept at driving project timelines and ensuring quality outcomes through strategic planning and execution. Highly collaborative, adaptable, and committed to team success and client satisfaction.

Overview

16
16
years of professional experience

Work History

Project Manager

Inverse Technology and Solutions
01.2017 - 02.2024
  • Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
  • Planned, designed, and scheduled phases for large projects.
  • Established effective communication among team members for enhanced collaboration and successful project completion.
  • Developed comprehensive project plans with clear timelines, milestones, and budget requirements, ensuring timely delivery of high-quality results.
  • Delivered exceptional customer satisfaction by proactively addressing client concerns and meeting or exceeding expectations throughout the engagement process.
  • Monitored progress against established goals, adjusting schedules and resources as needed to keep projects on track.
  • Developed strong relationships with stakeholders through regular communication updates, fostering trust and confidence in the team''s ability to deliver results.
  • Identified plans and resources required to meet project goals and objectives.
  • Collaborated closely with senior management to align project objectives with strategic company initiatives, ensuring that efforts contributed to overall business growth.
  • Managed projects from procurement to commission.
  • Prepared detailed reports on project status for stakeholders, ensuring transparency and alignment with objectives.
  • Negotiated and managed third-party contracts related to project deliverables.
  • Implemented continuous improvement initiatives to optimize project outcomes while maintaining cost effectiveness.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Met project deadlines without sacrificing build quality or workplace safety.

Senior Telecommunications Analyst

Macy's Systems and Technology
12.2007 - 03.2016
  • Enhanced customer satisfaction with efficient troubleshooting and prompt resolution of service issues.
  • Designed and implemented comprehensive telecommunications strategies to support company growth and expansion initiatives.
  • Leveraged advanced analytics tools to monitor real-time network performance and proactively address potential bottlenecks.
  • Evaluated emerging technologies for potential integration into existing telecommunications infrastructure.
  • Boosted overall efficiency by identifying areas for automation within the telecommunications department''s workflows.
  • Maintained detailed records of system configurations, updates, and incident reports to aid in future troubleshooting efforts.
  • Managed vendor relationships to ensure timely delivery of services while maintaining cost efficiency.
  • Provided expert guidance on telecommunication system usage, best practices, and optimization techniques.
  • Analyzed trends within key performance metrics to identify opportunities for further improvement of service quality.
  • Streamlined processes for network upgrades, resulting in smoother transitions and minimized disruptions.
  • Developed customized training materials to facilitate the onboarding process for new team members in the telecommunications department.
  • Reduced downtimes for telecommunications systems through proactive monitoring and maintenance efforts.
  • Facilitated smooth migrations between legacy systems and modern platforms, minimizing downtime and disruption for endusers.
  • Spearheaded disaster recovery planning efforts, minimizing potential losses due to unforeseen events or outages affecting telecommunications systems.
  • Followed standards and procedures to maintain safe work environment.
  • Worked with users to diagnose and resolve network and device problems and implemented established technical or procedural solutions.
  • Tested equipment and circuits using various tools such as standard hand tools and network diagnostic tools.
  • Accurately read, understood and carried out written instructions.
  • Repaired cut cable of various sizes and worked with color-coded wires and cables.
  • Installed and maintained systems and analyzed users' needs.
  • Assessed facilities to determine capacity and needs for telecommunications systems.
  • Monitored and analyzed system performance, such as network traffic, security and capacity.
  • Developed and implemented procedures for preventive maintenance, backup, and data recovery.
  • Accurately documented user support activities, such as system problems, corrective actions, resolution status and completed equipment installations.
  • Communicated effectively with vendors to determine pricing and technical specifications for available hardware, software and services.
  • Consulted with clients to identify business and technical requirements for proposed system modifications and technology purchases.
  • Reviewed and interpreted facility orders, network design orders and circuit layout orders.

Education

Bachelor of Science - Information And Communication Technology

University of Kansas
Lawrence, KS
03-1985

Skills

  • Project management
  • Project planning
  • Project planning and development
  • Project scheduling
  • Team collaboration
  • Project tracking
  • Strategic planning
  • Schedule management
  • Client relations
  • Advanced problem solving
  • Project closure
  • Construction management

Accomplishments

  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Completed projects on time and consistently completed projects under budget.
  • Achieved results through effectively helping with customer communication and budgeting.
  • Documented and resolved issues which led to timely project completion.
  • Collaborated with team of client, technicians, and construction foremen in the end goal of project completion on time and under budget.
  • Resolved any issue(s) through early detection and immediate resolution to keep projects on task and completed within timeline.
  • Saw the need for, and created, user guides for both customers and internal PM's in the desire to train and expand knowledge in project issue resolution and end-user training.

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Project Manager

Inverse Technology and Solutions
01.2017 - 02.2024

Senior Telecommunications Analyst

Macy's Systems and Technology
12.2007 - 03.2016

Bachelor of Science - Information And Communication Technology

University of Kansas

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Denise Wolfer