Manager - Business Operations
TheHomeMag Palm Beach
12.2006 - 12.2023
- Oversaw day-to-day business operations by fostering deep professional relationships with wholesale contacts and customers
- Management of our CRM and connected systems to ensure accuracy
- Support and execute internal workflows that drive internal efficiencies and deliver greater service to our customers
- Reviewed company's strategic plans and developed departmental goals and standards to support vision
- Identified product improvements or new products within the industry trends and competitors
- Recruited, hired, mentored, and trained numerous staff on business procedures, policies, duties, and customer care methods
- Compile and distribute on-going and ad-hoc reporting for the owner of the company
- Implemented escalation procedures to effectively handle time-sensitive issues
- Created effective sales promotions and marketing strategies to increase sales.
- Self-motivated, with a strong sense of personal responsibility.
