Denise Yoshizumi
LAS VEGAS,NV
Summary
Thorough team contributor with strong organizational capabilities. Experienced in handling numerous projects at once while ensuring accuracy. Effective at prioritizing tasks and meeting deadlines.
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
18
18
years of professional experience
Work History
Customer Support Specialist
Instacart
04.2022 - Current
- Implemented effective troubleshooting techniques for faster problem resolution and improved customer satisfaction levels.
- Handled escalated support cases with diplomacy and tact, successfully defusing tense situations between the company and its customers.
- Enhanced customer satisfaction by addressing and resolving complex issues promptly and professionally.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
Team Manager
Sutherland Global Service
08.2016 - 11.2021
- Ensured compliance with company policies as well as industry regulations through diligent oversight of daily operations and staff adherence to guidelines.
- Streamlined communication channels for increased efficiency in project execution and decision-making processes.
- Led employee relations through effective communication, coaching, training, and development.
- Improved overall team morale with effective motivational techniques like reward programs, recognition events, and transparent communication practices.
Operations Manager
General Trades & Services
10.2008 - 02.2015
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Developed and implemented strategies to maximize customer satisfaction.
Education
Master of Science - Business Administration
Argosy University
Honolulu, HI10-2013
Skills
- Customer service excellence
- Empathy and patience
- Problem-solving
- Customer response
- Time management
- Multitasking and organization
- Data entry
- Verbal and written communication
- Salesforce
- Microsoft windows and office
- Attention to detail
Timeline
Customer Support Specialist
Instacart
04.2022 - Current
Team Manager
Sutherland Global Service
08.2016 - 11.2021
Operations Manager
General Trades & Services
10.2008 - 02.2015
Master of Science - Business Administration
Argosy University