Denise Young

• Handled confidential and sensitive information tactfully.
• Managed 1 Vice President and 1 Assistant Vice President calendars, scheduling meetings and appointmentls and coordinating travel arrangements.
• Maintained confidentiality of Board of Trustees documents, ensuring proper storage and distribution .
• Processed travel expenses and reimbursements for 9 senior staff members.
• Maintained executive communication by managing emails, phone calls, and scheduling appointments.
• Assisted with organizing and coordinated conferences bi-weekly meetings.
• Served as a liaison between departments to facilitate effective communication throughout the Business and Fiscal Affairs Department.
• Managed office inventory, tracking supplies and placing orders to ensure smooth daily operations.
• Coordinated department retreats for staff members, promoting team-building activities and boosting morale within the workplace.
• Provided professional administrative support during board meetings, including agenda preparation and proof-readings minutes for signage of board members.
• Assisted in the development of departments policies and procedures, contributing to a more organized work environment.
• Improved office efficiency by implementing new filing systems and document management processes.
• Facilitated training and onboarding for incoming office staff.
• Used advanced software to prepare documents, reports, and presentations, Peoplesoft, Excel, and Power Point were utilized.
• Improved document management and accessibility with creation of centralized digital repository.
• Enabled timely project completion by coordinating resources and timelines across multiple departments.
• Facilitated onboarding of new employees, ensuring smooth transition into company culture and workflow.
• Updated and maintained confidential databases and records.
• Greeted arriving visitors, determined nature and purpose of visit and directed individuals to appropriate destinations.
• Created and managed office systems to efficiently deal with documentation.
• Upheld strict timetables by maintaining accurate, balanced calendars.
• Screened personal and business calls and directed to appropriate party.

Answered multi-line phone system, routing calls, delivering messages to staff, scheduled patient appointments, history and physicals pre surgical procedures.

• Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
• Delivered excellent patient care service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
• Ensured accurate record-keeping with diligent data entry and database management for vital company information.