Denise Yuvero

I described merchandise and explained its use, operation, and care while conducting product demonstrations to highlight key features and benefits. I adapted sales strategies based on customer interactions and feedback to improve results, unboxed new merchandise, and restocked shelves in appealing, organized arrangements to promote items. Additionally, I processed credit card transactions quickly and securely, handled customer returns, exchanges, and refunds according to company guidelines, and ticketed, arranged, and displayed merchandise to boost sales. I also sold various products by explaining their unique features and educating customers on proper application or usage, greeted customers to assess their needs, and engaged them in friendly, professional dialogue to provide assistance and information.

I answered customer inquiries and provided accurate information regarding products and services, while also performing basic administrative duties such as answering calls, taking messages, handling data entry, typing tasks, and locating files upon request, all of which ensured smooth operations and a positive customer experience. Additionally, I developed strategies to increase customer satisfaction and loyalty, resolved customer complaints promptly and professionally, and organized and managed the daily operations of a family-owned business.