Denise Zamora
Ontario,CA
Summary
Experienced Benefits Administrator skilled in finding providers, setting up plans and coordinating enrollments. Solid understanding of documentation, recordkeeping, and compliance requirements. Advanced organizational, problem-solving and relationship-building skills developed over a 29 year career.
Overview
20
20
years of professional experience
Work History
Benefits Administrator
Best Formulations
04.2020 - Current
- Manage employee benefits program, working with vendors, providers, and staff to maintain strong portfolio of insurance and retirement options.
- Built relationships with vendors to foster quality service delivery.
- Negotiate and manage contracts with health insurance providers to secure cost-effective employee coverage.
- Implemented open enrollment system to streamline benefits processes for employees.
- Manage continuous enrollment processes, as well as yearly enrollment periods.
- Fulfill reporting requirements of Employee Retirement Income Security Act (ERISA).
- Spearheaded Employment Training Panel project, successfully completing application process and securing $411,000.00 in funding.
- Created service awards and recognition programs for acknowledging employees' achievements.
- Participate in team projects, demonstrating ability to work collaboratively and effectively.
- Coordinate leave of absence process and maintain proper tracking and documentation.
- Learned and adapted quickly to new technology and software applications.
- Provided professional services and support in a dynamic work environment.
Human Resources Generalist
Best Formulations
07.2012 - 04.2020
- Liaised between management and employees to deliver conflict resolution, alleviate problems, and interpret compensation and benefits policies.
- Reviewed existing policies and procedures to make recommendations for enhancing work productivity, recruitment, hiring processes, and talent management.
- Planned and managed recruitment activities for new hires using strategic personnel, staffing, and position management practices.
- Reviewed and screened applicant resumes to identify qualified candidates.
- Developed and coordinated employee training programs to improve productivity and performance.
- Fielded employee inquiries related to insurance, pension plan, vacation, sick leave and employee assistance.
- Partnered with departmental managers to ascertain hiring needs and subsequently provide candidate recommendations.
- Coordinated implementation of people-related services, policies and programs through departmental staff.
- Administered employee benefits programs and assisted with open enrollment.
- Improved organizational filing systems for confidential employee records, resulting in improved accessibility and efficiency.
- Improved office efficiency by effectively managing internal communications and correspondence.
Human Resources Generalist
Peoples Care inc.
01.2010 - 01.2011
- Responsible for benefit administration
- Coordinated and facilitated monthly benefit orientation meetings, as well as open enrollment meetings for eligible employees, including preparing communication materials and strategies for supporting field locations (i.e., Day Programs and Residential Homes) with monthly and annual enrollments
- Responsible for reconciling and auditing all bills related to benefits in conjunction with assigned accounting associates
- When finalized, responsible for presenting all bills for approval and monitoring internal processing to ensure timely payment to vendor
- Responded to benefit inquiries and complaints ensuring equitable and courteous resolution
- Maintained contact with insurance providers, employees to facilitate proper utilization of benefits
- Maintained vendor contact to investigate discrepancies and provide information in non-routine situations to ensure compliance and accuracy on usage of benefit programs
- Input all changes, deductions, additions and terminations into HR database (SaffFiles/Vensure) and provider web-based systems
- Audited reports for changes, deletions, and additions on bi-weekly payroll deduction report and through regular system audits
- Coordinated employee leave programs, including FMLA and Personal Leave
- Routinely updated and audited employee leaves, benefit arrears, and time-accruals to ensure adherence to People’s Care policy, legal provisions, and plan documents
- Ensured all of People’s Care benefit provisions and activities were current and in compliance with applicable laws and regulations, including, but not limited to ERISA, COBRA, and HIPPA
- Processed employee garnishments, deductions, and child support orders
- Ensured that benefits processing, garnishments, PTO requests, leave requests, and related actions were processed within expected levels of service in support of bi-weekly payroll process
- Assisted with New Hire Orientation and ensured all new hire paperwork was completed accurately and in compliance with various laws
- Maintained HRIS system, entering new hires and processing terminations
- Entered all changes relative to employees’ status
- Managed and maintained web-based time keeping system (Novatime) for all hourly employees
- Responsible for reviewing and running exception reports
- Notified supervisors of missing punches and errors.
Human Resources Generalist
Peoples Care inc.
01.2010 - 01.2011
- Assisted HR Director with maintaining successful working relationship with leadership team in order to influence and provide effective HR processes, advice and support
- Provided proactive coaching, consultation and direction to management in areas of employee relations, performance management, training and development and overall organizational effectiveness
- Provided guidance and counsel to employees and management on work related issues
- Maintained all HR files; employee and subject files
- Coordinated company events, including employee birthdays, appreciation luncheons, picnics, Executive staff meetings, national sales meetings
- Implemented and tracked Sexual Harassment training for supervisors and management team to ensure compliance with state law.
Human Resources Associate
Parker Hannifin – Industrial Hose Div.
01.2004 - 01.2010
- Responsible for recruitment of hourly workforce and provided support in recruitment of exempt personnel
- Partnered with HR manager to develop and improve recruitment procedures
- Facilitated new hire orientations and exit interviews
- Educated hiring mangers on processes for filling hourly positions
- Assisted employees and management with correct application of HR programs, policies, and practices
- Provided guidance and counsel to employees and management on work related issues
- Supported HR manager in conducting internal investigations to review and respond to employee issues
- Managed and administered educational program
- Supported HR manger in benefits administration; worked with medical carriers and broker to resolve employee claim issues in timely manner
- Maintained HRIS system, entering new hires and processing terminations
- Entered all changes relative to employees’ status
- Maintained all benefit information in HR system
- Generated and maintained reports from HR system
- Administer workers compensation claims, assist in investigation, coordinate with insurance carrier and follow-up with employee and supervisors, while documenting all relative information into Workers Compensation software system (Riskpro)
- Coordinated performance review processes with HR manager, supervisors and employees
- Maintained all HR files; employee and subject files
- Coordinated company events, including employee birthdays, appreciation luncheons, picnics, Executive staff meetings, national sales meetings
- Assisted in developing sexual harassment program in accordance with state legislation.
Education
Some College (No Degree) -
Pasadena City College
Pasadena, CASkills
- Benefits Administration
- Leave of Absence Administration
- HRIS Technologies
- Employee Engagement
- Teamwork and Collaboration
- Adaptability and Flexibility
Timeline
Benefits Administrator
Best Formulations
04.2020 - Current
Human Resources Generalist
Best Formulations
07.2012 - 04.2020
Human Resources Generalist
Peoples Care inc.
01.2010 - 01.2011
Human Resources Generalist
Peoples Care inc.
01.2010 - 01.2011
Human Resources Associate
Parker Hannifin – Industrial Hose Div.
01.2004 - 01.2010
Some College (No Degree) -
Pasadena City College
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