Summary
Overview
Work History
Education
Skills
Timeline
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Denise Zavala

Chino Hills,CA

Summary

Results-driven sales professional with expertise in electric vehicles, customer engagement, and sustainable solutions. Proven ability to exceed sales targets while building long-term client relationships and promoting brand loyalty.

Overview

4
4
years of professional experience

Work History

Case Manager

American Honda
06.2023 - Current
  • Oversee customer concerns related to manufacture warranties and customer service disputes.
  • Demonstrate in-depth understanding of automotive systems and procedures electively.
  • Authorized goodwill resolutions to uphold brand reputation, achieving a 90% customer satisfaction rate.

Operations Advisor

Tesla
03.2023 - 04.2024
  • Coordinated and executed vehicle deliveries, providing a seamless, customer-focused experience.
  • Managed delivery documentation, including contracts and registration, ensuring accuracy and regulatory compliance.
  • Maintained timely completion of customer profiles to support on-time deliveries and maximize customer satisfaction.

Sales Advisor

Tesla
01.2022 - 03.2023
  • Demonstrated Tesla’s electric vehicle catalog and future releases.
  • Generated qualified leads and executed follow-ups to drive conversions and sales growth
  • Facilitated customer-facing interactions to enhance brand loyalty and drive long-term retention.

Education

Associate - Art

Bakersfield College
Bakersfield, CA
05.2018

Skills

  • Bilingual communication (Spanish/English)
  • Vehicle Salesperson & Verifier License
  • Sales software management: Salesforce, CRM

Timeline

Case Manager

American Honda
06.2023 - Current

Operations Advisor

Tesla
03.2023 - 04.2024

Sales Advisor

Tesla
01.2022 - 03.2023

Associate - Art

Bakersfield College

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