Denise A Ciulla
Centereach,NY
Summary
Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance. Diligent management with over 12 years of experience maintaining seamless business operations. Smoothly administers budgets, trains staff and monitors procedures to maximize efficiency and balance objectives with operational requirements. Exceptional inventory management, loss prevention and vendor negotiation performance.
Overview
17
17
years of professional experience
Work History
Travel Agent
AAA Northeast
Smithtown, New York
08.2023 - Current
- Coordinated travel arrangements, including flights, hotels, and transportation services.
- Researched destinations to deliver personalized recommendations for travelers.
- Cultivated relationships with suppliers to secure discounted rates for clients.
- Assisted clients in planning and booking tailored travel itineraries.
Management
Disney Store
Lake Grove, NY
01.2019 - 09.2022
- Delivered an exceptional level of service to each customer by listening to concerns and answering questions.
- Explained information about the quality, value and style of products to Influence customer buying decisions.
- Replenished floor stock and processed shipments to ensure product availability for customers.
- Organized items in visually appealing manner.
- Answered incoming telephone calls with professional and knowledgeable responses.
- Facilitated quarterly physical inventory counts.
- Maintained friendly and professional customer interactions
- Upheld company's high standards for business via leading by example and encouraging team members to adhere to corporate policies.
Sales Associate
Disney Store
, NY
01.2009 - 09.2019
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
- Retained product, service and company policy knowledge to serve as resource for both coworkers and customers.
- Engaged positively with each customer, providing professional and polite support for sales and service needs.
- Answered customer questions and responded quickly to problems and complaints in person, on phone and by email.
Education
Associate of Arts - Marketing, Management and Merchandising
Wood Tobe-Coburn School
Skills
- Exceptional customer service
- Sales expertise
- Organized
- Team leadership
- Cheerful and energetic
- Dedicated team player
Timeline
Travel Agent
AAA Northeast
08.2023 - Current
Management
Disney Store
01.2019 - 09.2022
Sales Associate
Disney Store
01.2009 - 09.2019
Associate of Arts - Marketing, Management and Merchandising
Wood Tobe-Coburn School
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