Summary
Overview
Work History
Education
Skills
Skype Id
Websites
Zoom
Languages
Keys To Success
Personal Information
Timeline
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Denise Alejandra Nagy Urbina

Summary

Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.

Overview

15
15
years of professional experience

Work History

Travel Agent

Nagyland Unique Travel Experiences
01.2023 - 05.2025
  • Oversaw daily operations encompassing budgeting, financial management, and strategic business planning.
  • Cultivated strong client relationships through tailored travel advice and personalized solutions.
  • Created and executed marketing strategies to attract customers, focusing on online promotions.
  • Designed diverse travel packages customized for various client needs and preferences.
  • Addressed customer inquiries and resolved complaints to ensure satisfaction during travel experiences.
  • Monitored financial performance, prepared reports, and adjusted strategies to meet business objectives.
  • Planned unique travel itineraries that aligned with individual client needs and budget constraints.
  • Researched new destinations and attractions to enhance offerings for clients.

Front to Back

Live Aqua
05.2022 - 11.2022
  • Closed sales on timeshares tailored to client needs through effective marketing strategies.
  • Identified upselling opportunities for current members to enhance satisfaction and engagement.
  • Collaborated with team members to achieve individual and collective sales targets.
  • Conducted demonstration tours of property to showcase offerings and value propositions.
  • Engaged potential clients outside sales room to promote referral program benefits.

Front to Middle

Temptation Resort & Spa / Villas del Palmar
01.2018 - 01.2022
  • Executed marketing strategies to attract prospective timeshare buyers.
  • Conducted property demonstration tours to showcase offerings effectively.
  • Established rapport with customers to enhance communication and understanding.
  • Interviewed clients to determine specific requirements for timeshare purchases.
  • Developed customized vacation plans aligned with client preferences.
  • Facilitated credit application processes and managed contract paperwork for buyers.
  • Followed up with clients post-sale to ensure satisfaction and mitigate buyer's remorse.
  • Provided exceptional customer service throughout sales cycle and beyond.

Guest Services Manager/Guest Services Assistant Manager

Royalton Riviera Cancun
01.2015 - 01.2018
  • Enhanced customer service by overseeing staff and efficiently resolving complaints.
  • Directed guests to requested rooms post check-in, ensuring smooth transitions.
  • Monitored inventory supplies and requisitioned materials based on operational needs.
  • Generated and updated reports on operational metrics for meetings and committee requests.

Front Desk Supervisor

Temptation Resort & Spa
01.2014 - 01.2015
  • Supervising front desk staff in duties like Check in, check out, room changes, cashier functions and administrative functions, making sure they are done according to company standards.
  • Assigning rooms considering guests requests and needs, giving priority to repeat guests and VIP’s as well as special needs guests.
  • Training new personal in procedures and responsibilities and refreshing the procedures and standards to the ones who have been in the company longer to guarantee consistency.
  • Fulfilling any requests made by Room Division manager or any executive, and elaborating operation reports for general manager in a daily basis.
  • Solving any inconvenience or complain, guaranteeing satisfaction of the guest. As well as considering the budget of the department and hotel.

Regional Shopping Specialist

Royal Caribbean International/ Starboard Cruise Services
01.2010 - 01.2014
  • Executed retail sales and promotions on cruise ship, enhancing guest engagement.
  • Developed rapport with guests and potential customers to drive sales opportunities.
  • Orchestrated promotional strategies through media, raffles, seminars, and VIP events.
  • Managed promotional team to ensure completion of sales cycles.
  • Trained and supported associates to boost confidence in customer interactions.
  • Collaborated with management team to set goals and establish promotional schedules based on demographics.
  • Provided periodic reports to District Manager regarding targets, training progress, and personal development goals.

Education

ART SCHOOL GRADUATE - PERFORMING ARTS

Skills

  • Interpersonal skills
  • Teamwork and leadership
  • Performance under pressure
  • Customer service focus
  • Problem-solving
  • Sales and promotional skills

Skype Id

denisenagy83

Zoom

969-876-1760

Languages

  • Spanish, 100%
  • English, 90%

Keys To Success

  • People person
  • Team work and leadership
  • Good performance working under pressure
  • Customer Service focused
  • Problem Solving
  • Promotional and sales skills
  • Outgoing and enthusiastic

Personal Information

  • Age: 41
  • Nationality: Mexican

Timeline

Travel Agent

Nagyland Unique Travel Experiences
01.2023 - 05.2025

Front to Back

Live Aqua
05.2022 - 11.2022

Front to Middle

Temptation Resort & Spa / Villas del Palmar
01.2018 - 01.2022

Guest Services Manager/Guest Services Assistant Manager

Royalton Riviera Cancun
01.2015 - 01.2018

Front Desk Supervisor

Temptation Resort & Spa
01.2014 - 01.2015

Regional Shopping Specialist

Royal Caribbean International/ Starboard Cruise Services
01.2010 - 01.2014

ART SCHOOL GRADUATE - PERFORMING ARTS

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Denise Alejandra Nagy Urbina
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