DENISE B COLEMAN
CHESAPEAKE ,VA
Summary
Experienced professional delivering executive support and team leadership to business operations. Dependable and detail-oriented to manage multiple tasks and priorities in a timely manner. Broad experience includes system administration, database management and technical support. Knowledgeable about recruiting, hiring, training, and motivating qualified team members to meet and exceed objectives.
Overview
19
19
years of professional experience
Work History
Store Manager
Zales The Diamond Store
Chesapeake, VA
10.2020 - 03.2023
- Enhance customer satisfaction and store operations through relationship building and daily problem-solving.
- Strengthen work flow productivity by hiring, managing and developing top talent.
- Evaluate store performance and incorporate feedback to implement improvement plans.
- Review, edit and post weekly schedules to verify proper floor coverage within fiscal guidelines.
- Develop and execute specific strategies to maximize sales and profitability using KPI (key performance indicator) reports.
- Ensure compliance with safety regulations, company policies, and provide training based on observations.
Store Manager
Fred Meyer Jewelers
Virginia Beach, VA
03.2017 - 04.2020
- Maximize the performance of the store by achieving sales goals through effective training and motivation of the sales team.
- Ensure that all team members are creating a memorable shopping experience that is engaging, and encourages repeat business.
- Deliver excellent customer service, and adhere to standard practices to maximize sales.
- Review customer feedback to make operational improvements, and promote satisfaction.
- Manage inventory tracking and physical inventory reports to minimize loss.
- Identify and implement appropriate process improvements to promote workplace safety and productivity.
Sales Representative
Fink's Jewelers
Norfolk, VA
10.2015 - 03.2017
- Establish and maintain a client base as a means of achieving sales goals.
- Maintain a level of product knowledge to ensure each client receives the best product to suit their needs.
- Attend seminars to learn about new and existing product lines, and provide other team members with information as a means to increase brand recognition and sales.
- Use excellent verbal skills to engage customers in conversation, and effectively determine needs and requirements.
- Communicate with management to offer feedback on operations and promotions based on customer preferences and purchasing habits.
Assistant Manager
Littman Jewelers/Fred Meyer Jewelers
Poughkeepsie, NY
10.2010 - 10.2015
- Collaborate with the store manager to develop strategies for achieving sales and profit goals.
- Mentor staff to enhance skills and achieve daily targets, using hands-on and motivational leadership.
- Implement organization systems for financial reports, schedules, and inventory control to improve efficiency and productivity.
- Provide guidance and support to junior staff members on daily tasks, projects, and objectives.
- Monitor employee attendance records, timekeeping, and payroll information, and make edits as needed.
- Ensure compliance with safety, security, and policy regulations.
Department Manager
Jared the Galleria of Jewelry
Lithonia, GA
07.2004 - 02.2010
- Kept department on-target to meet sales and profit objectives by minimizing waste and pursuing revenue generation opportunities.
- Exercised discretion and judgment in managing fast-paced environment adapting to change with sense of urgency.
- Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
- Cultivated talented team of departmental employees through outstanding mentoring, coaching and teaching skills.
Skills
- Operations Management
- Customer Service
- Team Development
- Policies and Procedures
- Leadership Development
- Recruiting and Hiring
- Outstanding Communication Skills
- Multitasking and Organization
- Performance Reviews
- Payroll Management
Timeline
Store Manager
Zales The Diamond Store
10.2020 - 03.2023
Store Manager
Fred Meyer Jewelers
03.2017 - 04.2020
Sales Representative
Fink's Jewelers
10.2015 - 03.2017
Assistant Manager
Littman Jewelers/Fred Meyer Jewelers
10.2010 - 10.2015
Department Manager
Jared the Galleria of Jewelry
07.2004 - 02.2010
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