Denise D Mitchell
Marlin,TX
Summary
Results-oriented candidate known for outstanding communication, customer service and conflict resolution abilities. Focused patient care professional accustomed to prioritizing and delivering basic patient care. Offers 40 years of comprehensive experience in recording vital signs, collecting specimens and preparing accurate documentation. Recognized by patients for delivering five-star patient care.
Overview
16
16
years of professional experience
Work History
Customer Service Representative Lead
Target Hospitality
06.2018 - 11.2023
- Supervised large teams with guidance, support and direction for high-quality customer care.
- Monitored customer service calls to verify representatives' adherence to service standards and best practices.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Built positive rapport and relationships for high levels of customer satisfaction.
- Onboarded and trained customer representatives to meet performance and service goals.
Patient Care Technician
John Peter Smith Hospital
04.2016 - 12.2018
- Obtained patient vital signs and reported results to staff nurse or physician, noting changes from prior measurements.
- Monitored, tracked, and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
- Responded to patient emergencies with immediate care and notified clinicians to provide comprehensive assistance.
- Applied oxygen via nasal cannula, simple masks and nebulizer masks under direction of nurse in charge.
Patient Care Technician
Baylor ALL Saints Hospital
05.2008 - 07.2016
- Performed diagnostic tests and reported results to healthcare providers.
- Administered medications and treatments according to physician orders.
- Advised patients and families on health topics pertinent to care and treatment.
- Gathered, charted, and analyzed patient history data and discussed key points with clinicians.
- Utilized medical software to document and track patient progress.
Education
High School Diploma -
O.D. Wyatt
Fort Worth, TX05.1986
Skills
- Project Coordination
- Customer Satisfaction Measurement
- Training and Development
- Order Processing
- Problem Solving
- Multitasking
- Account Management
- Vital Signs Monitoring
- Process Improvement
- Product Knowledge
- Customer Retention
- Data Entry
- Conflict Resolution
- Specimen Collection
- Mobility Assistance
- Hospice and Palliative Care
- Qualified in Patient Transport
Timeline
Customer Service Representative Lead
Target Hospitality
06.2018 - 11.2023
Patient Care Technician
John Peter Smith Hospital
04.2016 - 12.2018
Patient Care Technician
Baylor ALL Saints Hospital
05.2008 - 07.2016
High School Diploma -
O.D. Wyatt