Denise Francesca Ferreiras
Methuen,MA
Summary
strong background in sales, having Sales Representative, and Sales Associate at various companies. Have successfully developed effective sales strategies, and consistently met and exceeded sales targets. Additionally, have demonstrated exceptional skills in client retention and lead generation through consultative selling techniques and outstanding customer service.
Overview
16
16
years of professional experience
1
1
Certification
42
42
years of post-secondary education
Work History
Sales Rep.
Toyota of Nashua
01.2015 - Current
- Accomplishing sales quotas established by a dealership
- Managing inventory supplies and recalling which cars are in-stock during encounters with clients
- Advising customers on a car's benefits, features and pricing options
- Maintaining purchasing and client profile records
- Greeting clients when they enter an establishment to help them feel welcomed and appreciated
- Processing financial transactions between a customer and a dealership
- Following up with customers after they purchase a vehicle to check if they have questions or concerns
Insurance Agent
Allstate Wicks Insurance
07.2019 - 08.2021
- Endorsements of current customers, Continued follow up, Identifying sales opportunities, Policy
- Educate customers on each type of insurance coverage and make recommendations based on their needs. Evaluate current policy
Residential Counselor
Justice Resource Institute
11.2014 - 02.2016
- Communicating with residents, staff, families and social services, Conducting transportation, Completion of shift paperwork, including incident reports and or special plans, Meal prep, Conducting activities with residents
Information and Referral
Northeast Independent Living
05.2014 - 11.2014
- Receive and prioritize all new referrals to the PCA Program in an organized and timely fashion, Screen referrals for eligibility for PCA services and provide information to callers inquiring about the PCA program, Collect all consumer information and required documentation needed for PCA intake processing including, but not limited to, MD Summary form, and Masshealth eligibility, Act as a resource of information for staff and consumers, Complete enrollment process
Correspondence Management Clerk
Greater Lawrence Family Health Center
11.2008 - 07.2012
- Promoted from Patient Service Representative to Correspondence Management Clerk responsible for updating patient records electronically, managing files for all four locations and training new employees, Provide confidential medical records to Insurance Companies, Attorneys and Doctors with accuracy and in accordance with strict HIPAA regulations, Create unique solutions to patient issues during an emotional and stressful situation with calm manner, Generated an organization strategy to more efficiently consolidate patient records, Maintain strong relationships with clients, distribute WIC, PE and SSI forms to be completed with confidentiality and forward to appropriate agencies, Handle multiline phone system, assist with enrollments and schedule follow up appointments
Education
Bachelor Of Science - Psychology
HESSER COLLEGE
SalemSkills
- Bilingual: English and Spanish
- Strong communication skills
- Passion for continuing education
- Proficient with Microsoft Suite
Certification
- Medical Terminology Certificate, AHAC, 10/2016
- CPR, 10/2016
Coursework
- Child Abuse and Neglect in Society
- Abnormal Psychology
- Contemporary Social Problems
- Interviewing Skills and Case Management
Languages
Spanish
Native or Bilingual
Timeline
Insurance Agent
Allstate Wicks Insurance
07.2019 - 08.2021
Sales Rep.
Toyota of Nashua
01.2015 - Current
Residential Counselor
Justice Resource Institute
11.2014 - 02.2016
Information and Referral
Northeast Independent Living
05.2014 - 11.2014
Correspondence Management Clerk
Greater Lawrence Family Health Center
11.2008 - 07.2012
Bachelor Of Science - Psychology
HESSER COLLEGE
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