Denise L. Denson
Chicago,IL
Summary
Leadership experienced, sales-driven, and conflict resolution trained candidate with over 25 years accounting experience seeks an opportunity offering the ability to professionally utilize strong math, accounting, and computer skills. Excellent attention to detail and organizational skills. Excellent leadership skills allows the ability to work independently, able to engage in open and honest communication, building lasting relationships with customers and in one another. Strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Seeking full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
18
18
years of professional experience
Work History
Bus Operator
Chicago Transit Authority, CTA
03.2021 - Current
- Accepted and processed fares, while transporting passengers to & from various locations.
- Informed passengers about route details, schedules, transfers, and fare policies as needed.
- Answered questions from passengers with respect and accuracy, providing information about fares, schedule details.
- Collaborated with dispatchers to address route changes, delays, or emergencies in real time.
- Handled emergency situations calmly and effectively by following established protocols for passenger safety and incident reporting.
- Adhered strictly to traffic laws and safety guidelines while operating the bus on assigned routes.
CASH APPLICATIONS/ACCOUNTS PAYABLE
Prairie Materials
03.2015 - 04.2018
- Recorded information about financial status of customers and status of collections efforts
- Maintained financial or account records
- Advised customers of necessary actions and strategies for debt repayment
- Received payment and posting amount to customer’s account
- Generated invoices and collected outstanding balances
- Completed postings for EFT, and wire transactions in a timely manner.
ACCOUNTS PAYABLE
Village of Robbins
06.2012 - 03.2015
- The initial contact for the personal and telephone inquires to the Village Hall regarding water and sewer issues
- Respond to customer problems or complaints
- Answer telephones, direct calls, and take messages
- Responsible for billing, payments, and recordkeeping for water, sewer, and other village related matters
- Responsible for providing assistance to the Village Clerk and the Police secretary as needed.
CUSTOMER SERVICE REPRESENTATIVE
Comcast
08.2006 - 03.2012
- Confer with customers by telephone providing information about products or services
- Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills
- Documented records of customer interactions or transactions, recording details of inquiries, changes of service, as well as actions taken.
Education
Bachelor of Science - Accounting And Business Management
American InterContinental University
03.2025
Skills
- Safe Driving Practices
- Valid CDL license
- Customer relations skills
- GPS mapping
- Effective communication skills
- Troubleshooting skills
- Defensive Driving
- Incident Reporting
- Traffic law adherence
- Safe driving skills
- Passenger Safety
- Map Reading
- Emergency Procedures
Timeline
Bus Operator
Chicago Transit Authority, CTA
03.2021 - Current
CASH APPLICATIONS/ACCOUNTS PAYABLE
Prairie Materials
03.2015 - 04.2018
ACCOUNTS PAYABLE
Village of Robbins
06.2012 - 03.2015
CUSTOMER SERVICE REPRESENTATIVE
Comcast
08.2006 - 03.2012
Bachelor of Science - Accounting And Business Management
American InterContinental University